Sophia Tracy

• Maintained knowledge of industry techniques, methods, and equipment to create competitive advantage leading to business growth.
• Identified and resolved process issues to drive optimal workflow and business growth.
• Conducted training and change management processes to improve operations.
• Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
• Provided Problem solving skills with staffing as well as product that was defective.
• Provided detailed coaching to associates on business needs
• Maintained communication with team about maintenance issues preventing work from getting to associates.
• Attended and participated in daily meetings to discuss meeting goals and how to do it safely.
• Deep dived into issues dealing with productivity on the stow floors as well as in decant.

• · Recruit, hire and train positive, enthusiastic employees, ensuring excellent customer service. ·
• Develop, manage, and assign tasks appropriately to ensure the site is clean, adequately stocked, organized and well-kept based on Company standards. ·
• Maintain a professional and supportive image among subordinates and supervisors. ·
• Schedule employees within Company guidelines to maximize customer service and maintain site image. ·
• Implement non-discriminatory related management skills while hiring, training, counseling, motivating and separating employees. ·
• Develop positive and professional relationships with all suppliers. ·
• Promote excellent service and resolve customer complaints in a timely, professional manner. ·
• Promote and ensure a safe, positive public image within the neighboring community. ·
• Prepare ongoing and timely performance appraisals in writing for all employees, providing proper performance-based feedback. ·
• Train all employees to ensure that customer service, site image and marketing execution meet Company standards. ·
• Train all employees on safety procedures and promote safety awareness. ·
• Develop ways and means to ensure that all employees receive proper communication in a timely manner. ·
• Establish periodic on-going communication meetings with all site employees and the Market Manager. ·
• Evaluate and develop specific action plans to address the needs of the site to reach the desired objectives. ·
• Organize and maintain all site files and manuals. ·
• Manage store employees to ensure that all required and requested reports due are completed accurately and timely.
• · Perform other duties as assigned or delegated. ·
• Manage store employees to ensure that all merchandise is stocked, attractively displayed, and priced correctly. ·
• Ensure that all required employment-related posters and signs are in a place that is easily accessible to all employees. ·
• Analyze daily sales and expense information and take appropriate action to maximize sales and net profits. ·
• Budget and forecast P&L lines, as well as understand and manage merchandise margins.
• · Safeguard and account for all money received and disbursed.
• · Perform all other financial analysis necessary to maximize sales and net profits. ·
• Performs approximately all work indoors but will be required to work outside to clean parking lots, gas pumps, take out garbage, etc. ·
• Managing store employees performing occasional work in a walk-in cooler and/or freezer.

• · Administer services in accordance with established protocols.
• · Collect laboratory specimens from patients. ·
• Adhere to all healthcare and safety protocols.
• · Follow all applicable regulations and guidelines related to our services.
• · Enter all patient’s personal information into the database

● Maintaining high quality and speed to process critical shipments.

● Sharp management on labor moves as well as processing time off task

● Keeps a high standard of associates to keep focused and on task throughout shift.

● Communicates barriers with leadership.

● Maintains a safe environment for associates as well as other team members.

• Double checked records, daily reports, and inventory transactions to identify and correct variances.
• Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
• Compared shipping orders and invoices against contents received to verify accuracy.
• Unloaded pallets and deliveries and organized products in warehouse.
• Maintaining high quality and speed to receive, sort, and process inventory.
• Grasps ownership, keeping a clean and safe work space.
• Certified to clear outbound conveyors of any jam.
• Keeps a high standard of work, resolving problems in Dock Sort, Problem Solve and Inbound Support Services, keeping pile counts low while switching between functions and communicating efficiently.
• Sharp management on labor moves as well as staffing Problem Solve department.
• Help run department with PA or if PA was absent. Including reports, staffing, moves, and with cage counts.
• Trained in Hazmat clean up, RCRA, as well as Hazardous waste handling
• Keep work areas clean, and aligned with company standards.
• Trained associates in Workflow, Peculiar Inventory, Hazmat, Damages, Problem Receive, Tickets, and Universal Problem Solve.
• Communicates fairly and with a strong bias for action with associates in all departments.

• Enforced company policies and regulations with employees.
• Responded to and resolved customer questions and concerns.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Provided stellar customer service to every customer.
• Communicated to coworkers about shift and process changes.
• Trained new employees.
• Fulfilled orders quickly and according to health code standards.
• Maintain a sanitary work space for all shifts.
• Did weekly counts of inventory while placing orders for future supplies

• Loan document specialist work with clients to prepare applications for loans on behalf of banks and credit unions.

• Take up to 400 calls a day

• Prepare and approve client applications for loans, leases, or line of credit.

• Meet with potential customers to assess their needs, collect data, verify documents and ensure the completion of applications.

• Work closely with loan officers, loan document specialists may also obtain credit information, coordinate closing, calculate closing costs and disperse funds.

• Responsible for monitoring loan processes, reviewing reports, assisting clients with payments and completing with state and federal regulations.

• 95%-100% quality scores each month.

• Process payment

• Handle direct deposit.

• Opening and closing accounts.