Sophia Urbanowicz
Orlando
Summary
Community-focused professional with proven track record in fostering positive resident relations and organizing community events. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Demonstrated skills in effective communication and problem-solving, ensuring harmonious community environment.
Overview
4
4
years of professional experience
Work History
Community Assistant
American Campus Communities
Orlando, FL
02.2026 - Current
- Facilitated community engagement events to enhance resident interaction and satisfaction.
- Coordinated communication between residents and management to address concerns effectively.
- Supported new residents in their transition to the community by providing information on available resources and amenities.
- Improved resident satisfaction by addressing concerns, providing resources, and offering support as needed.
- Monitored common spaces for cleanliness and safety compliance while promptly addressing any issues that arose.
- Assisted in creating social media to drive audience engagement and reach.
Front Desk Receptionist
Floyd's Barbershop
Orlando, FL
10.2025 - 02.2026
- Managed front desk operations, ensuring efficient check-in and appointment scheduling for clients.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Coordinated communication between stylists and clients, streamlining workflow and enhancing service delivery.
- Trained new staff on reception procedures and client management systems, fostering team efficiency.
- Maintained organized scheduling system, optimizing appointment flow and reducing wait times for clients.
- Oversaw inventory management of retail products, ensuring availability while minimizing excess stock.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Food Runner
Lighthouse Cove Adventure Golf
Jupiter, Florida
01.2022 - 08.2025
- Ensured timely delivery of food to tables, maintaining accuracy and presentation standards.
- Collaborated with kitchen staff to streamline food order management.
- Maintained cleanliness and organization of service areas throughout shifts.
- Refilled drinks and addressed customer needs to support servers.
- Communicated effectively with team members to improve overall service flow.
- Handled customer inquiries professionally to promote positive dining experiences.
- Followed safety protocols during food delivery to enhance guest satisfaction.
Shift Lead
Lighthouse Cove Adventure Golf
Jupiter, Florida
01.2022 - 08.2025
- Trained new staff on safety procedures and customer service techniques.
- Monitored inventory levels to enhance operational efficiency.
- Executed opening and closing procedures, including alarm management and cash counting.
- Maintained store appearance through regular cleaning and restocking of merchandise.
- Handled cash register transactions accurately while providing exceptional customer service.
- Assisted customers in selecting products tailored to individual needs.
- Served customers by efficiently scooping and presenting ice cream flavors.
- Consistently sanitized workstations and equipment to uphold cleanliness standards.
Hostess
Lighthouse Cove Adventure Golf
Jupiter, Florida
01.2022 - 08.2025
- Ensured positive first impressions by greeting guests warmly upon arrival and seating promptly.
- Coordinated with servers to meet guest needs and maintain timely table service.
- Monitored dining room flow during peak hours to enhance overall guest experience.
- Maintained cleanliness and organization of host stand and dining area at all times.
- Resolved guest inquiries and issues promptly and professionally, fostering satisfaction.
- Assisted in training new staff on customer service standards for enhanced performance.
Education
Elementary Education - College of Community Innovation and Education
University of Central Florida
Orlando, FL05-2028
Skills
- Effective communication
- Conflict resolution
- Guest service
- Workflow management
- Problem-solving
- Collaboration
- Verbal communication
- Teamwork and collaboration
- Time management
- Reliability
- Adaptability and flexibility
References
References available upon request.
Timeline
Community Assistant
American Campus Communities
02.2026 - Current
Front Desk Receptionist
Floyd's Barbershop
10.2025 - 02.2026
Food Runner
Lighthouse Cove Adventure Golf
01.2022 - 08.2025
Shift Lead
Lighthouse Cove Adventure Golf
01.2022 - 08.2025
Hostess
Lighthouse Cove Adventure Golf
01.2022 - 08.2025
Elementary Education - College of Community Innovation and Education
University of Central Florida