Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Vadeboncoeur

Corolla,NC

Summary

Hardworking, organized, and dependable professional who possesses strong problem-solving abilities in a fast-paced environment. Experienced in Software Configuration, Account Management, and Software Support with excellent customer service skills. Dedicated team player ready to help achieve company goals, as well as an independent individual eager to learn new skills.

Overview

4
4
years of professional experience

Work History

Administrative Support Specialist

Mancuso Development
07.2023 - Current
  • Managed reporting system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Handled incoming and outgoing mail.
  • Assisted in preparing detailed monthly financial reports for management, enabling informed decision-making.

Conversion Specialist

GovOS
08.2022 - 06.2023
  • Developed User-Acceptance Testing strategies for better usability and customer satisfaction.
  • Worked closely with support and development teams to ensure alignment of goals and priorities throughout all stages of project implementation.
  • Analyzed website performance, identifying areas for improvement in design and content.
  • Assisted in the development of training materials for new Conversion Specialists joining the team.
  • Provided ongoing support to clients, ensuring a seamless experience from start to finish.
  • Streamlined user onboarding processes, and optimized data collection methods.

Account Manager

MUNIRevs/GovOS
05.2021 - 08.2022
  • Maintained approximately 40 client contracts, providing training support and contract upgrades.
  • Established clear communication channels between clients and internal teams, addressing client needs promptly and ensuring seamless project execution.
  • Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
  • Coordinated with product development teams to relay client feedback, influencing future product enhancements.
  • Assisted in the development of training materials for new hires

Education

Bachelor of Arts - Accounting

Fort Lewis College
Durango, CO
05.2021

Skills

  • Software Implementation and Configuration
  • Client Training
  • Operations Support
  • Highly proficient in CRM and help desk support ticket tools
  • Customer Service
  • Account Management
  • User Acceptance Testing
  • Microsoft Excel and SQL proficiency
  • Data Management

Timeline

Administrative Support Specialist

Mancuso Development
07.2023 - Current

Conversion Specialist

GovOS
08.2022 - 06.2023

Account Manager

MUNIRevs/GovOS
05.2021 - 08.2022

Bachelor of Arts - Accounting

Fort Lewis College

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Sophia Vadeboncoeur