Sophia Valero
Orlando,FL
Summary
Highly experienced and known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
2
2
years of professional experience
Work History
Sales Asssociate
Columbia Sportswear Company
10.2023 - 06.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Bobarista, Cashier, Server
Yum Korea
11.2022 - 01.2024
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Associate of Arts - Communications
Valencia College
Orlando, FL05.2026
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Goal-Oriented
- Cash Register Operation
- Conflict Resolution
- Store Opening and Closing
- Listening Skills
Languages
Spanish
Native or Bilingual
Interests
- Dancing
- Music
- Collecting trinkets
- Cooking
- Fashion and Style
Timeline
Sales Asssociate
Columbia Sportswear Company
10.2023 - 06.2024
Bobarista, Cashier, Server
Yum Korea
11.2022 - 01.2024
Associate of Arts - Communications
Valencia College
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