SOPHIA VAN MOL
Neptune
Summary
Organized waitress with experience in upscale restaurant environments. Personable and adaptable with a knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of dining and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
6
6
years of professional experience
Work History
Server
Morea
01.2022 - 02.2023
- Served food and beverages promptly with focused attention to customer needs.
- Always found things to organize and clean when we were slow.
- Always came to work presentable and on time
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Sugar Factory
01.2022 - 09.2022
- Managed large sections in a very hectic and newly opened restaurant
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Learned how to approach challenges with a fluid mindset
- Bussed our own tables and replaced table setting quickly and effectively
- Celebrated special occasions with choreographed dances and extravagant desserts
Server and bartender
Eno Terra
02.2021 - 01.2022
- Provided excellent dining services to ensure that guests enjoy everything from start to finish
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Suggested wine pairings to go with specific menu items.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
Bar back
David Burke at Orange Lawn
08.2019 - 10.2020
- Ran drinks to customers
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Performed all barback responsibilities by myself
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Replaced empty kegs and soda syrups.
- Learned how to make wide variety of mixed drinks.
- Assisted in setting up and breaking down bar area everyday for outdoor service due to Covid 19.
Marketing and Sales Intern
The Ingredient House
06.2019 - 10.2019
- Executed various marketing projects to raise awareness of products offered and attract new customers
- Researched food industry trends regarding the use of Erythritol
- Prepared samples of TIH ingredients to be presented to customers
Waitress
Hillsborough Diner
09.2016 - 05.2019
- Provided excellent wait service to ensure satisfaction of all guests
- Refilling drinks, bring food to the table, meeting special customer requests
Education
High School Diploma -
Montgomery High School
01.2019
No Degree - Finance
Seton Hall University
South Orange, NJSkills
- Strong work ethic
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Professional appearance
- Relationship management
- Wine pairing
Timeline
Server
Morea
01.2022 - 02.2023
Server
Sugar Factory
01.2022 - 09.2022
Server and bartender
Eno Terra
02.2021 - 01.2022
Bar back
David Burke at Orange Lawn
08.2019 - 10.2020
Marketing and Sales Intern
The Ingredient House
06.2019 - 10.2019
Waitress
Hillsborough Diner
09.2016 - 05.2019
High School Diploma -
Montgomery High School
No Degree - Finance
Seton Hall University
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