Sophia Vasquez

- Took complicated and custom coffee orders accurately and made recommendation based on preference.

- Prepared and served all sorts of items including blended drinks, coffee, tea, pasteries and lunch foods in a very fast paced environment.

- Kept up with wait times under 7 min for our drive-thru, lobby and mobile order customers to ensure satisfaction.

- Maintained a calm and steady demeanor during peak times and very chaotic rushes.

- Supported coworkers by keeping all areas clean and organized to ensure best results on wait time and quality of products.

- Followed health and safety guidelines to pass inspections.

- Repaired issues with equipment and handled troubleshooting tasks to keep coffee machines operational.

• Provided excellent customer service to guests by promptly responding to inquiries and requests.
• Supported store operations by maintaining clean and organized store atmosphere.
• Processed payments and provided receipts to establish proof of transaction.
• Provided recommendations and advice for customers to explore and try different products.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Kept facilities clean, neat, and organized to give areas professional and fresh appeal.

- I greet and seat customers, introduce them to our menu, recommend specials and personal favorites to increase profit.

- Handle payments, split tabs, give change, print receipts, do refunds with accuracy.

- Keep tables, floor and lounge space clean and tidy to give a safe environment for the customers.

- Communicate with kitchen and bar staff to stay on top of wait times and item availability.

-Stepped in for bar shifts on occasion and kept up with the flow of the business behind the bar and on the floor.

-Efficient in clearing dirty dishes and attending to customers questions and needs.

- Being polite and patient with upset or unhappy customers and trying to find the best solutions to ensure a good experience.

- Operated cash register or POS system to receive payment by cash, check and credit card.

- Answered customer questions and provided store information.

- Collected dirty dishes and glasses from tables or counters, preparing areas for other customers.

- Stocked service areas with supplies and cleaned bathrooms, windows, and visible areas frequently.

- Made helpful suggestions whether for taste preference, diet restrictions, or complaints.

- Organized and took takeaway orders, handled uber eats, doordash, and mobile orders.