Summary
Overview
Work History
Education
Skills
Timeline
Skills
Generic

Sophia Vega

Las Vegas,NV

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience

Work History

Caregiver for My Mother

Caregiver
08.2021 - Current
  • Offered primary care and aided in the support of an elderly parent, supporting with daily tasks, organizing medications, and accompanying to medical appointments.
  • Developed strong communication and empathy skills while navigating the healthcare system and advocating for patient needs.
  • Demonstrated multitasking and time management abilities while managing household responsibilities simultaneously with caregiving duties.

Front Desk Receptionist

Essence Endocrinology
05.2024 - 05.2025
  • Verified patient check-ins and check-outs
  • Managed incoming calls by directing them to appropriate personnel or departments while also recording messages when necessary.
  • Ensured timely handling of incoming and outgoing correspondence including mail, couriers, faxes, etc.
  • Ensured smooth flow of appointments through effective scheduling.
  • Maintained reception area organization while promptly attending to all guests.
  • Delivered comprehensive administrative assistance through tasks like filing documents, photocopying, and scanning materials.
  • Handled customer inquiries through various channels including phone, email, and in-person interaction.
  • Maintained accuracy in processing all financial dealings and reconciled at the conclusion of every work period.
  • Maintained up-to-date customer records by continuously updating information in databases.
  • Handled sensitive information in a confidential manner.
  • Enhanced navigation skills in the next-gen software.

Receptionist

Nevada Contract Carpet
05.2024 - 05.2025
  • Managed multi-line phone system, ensuring efficient call routing and timely responses.
  • Conducted inventory management of office supplies, ensuring adequate stock levels at all times.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained organized front desk area, enhancing professional appearance and accessibility.
  • Assisted clients with inquiries, providing exceptional customer service and support.
  • Developed filing system for documents, improving retrieval speed and accuracy.
  • Corresponded with clients through email, telephone, or postal mail.
  • Input purchase orders, and labor tickets promptly into projects.
  • Made sure receiving was put into system correctly.

Warehouse / Outlet Store Manager

Skechers
06.2009 - 08.2021
  • Enhanced proficiency in Microsoft Word features within a short span
  • Optimized email communication by mastering Microsoft Outlook operation and maintenance
  • Increased communication efficiency by utilizing Microsoft Teams for team collaboration.
  • Monitored emails on daily basis and ensured timely response, with 100% inbox management rate.
  • Managed all aspects of store operations such as opening, closing processes, and cash handling.
  • Maintained optimal inventory levels by closely monitoring stock and promptly placing restocking orders.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Recruited, trained, and supervised new employees.
  • IImplemented efficient stock movement tracking systems.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Assessed operational efficiency of the store's departments.
  • Managed daily banking activities such as deposits and withdrawals.
  • Provided feedback on marketing campaigns to improve effectiveness.
  • Managed inventory tracking and physical inventory counts to minimize loss including doing cycle counts when needed.
  • Monitored employee performance and identified performance gaps for corrective action.

Cashier

Albertsons
04.2009 - 07.2009
  • Processed cash register transactions by inputting product costs and giving back change
  • Adhered to all cash handling policies and procedures
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
  • Solved complaints by customers and issued credits for returned merchandise
  • Assisted customers with locating items, answering questions and providing direction and service
  • Collected payment for customer purchases
  • Recognized for providing efficient service with high degree of accuracy
  • Obtained thorough knowledge of products sold to assist customers in locating and purchasing items.

Education

High School Diploma -

Burk Academic
Las Vegas, NV
06.2005

Skills

  • Proficient in Microsoft Word
  • Store administration and reconciling paperwork
  • Store operations oversight Loss prevention
  • Employee training Process improvements
  • Inventory control
  • Staff management
  • Performance evaluations
  • Systems implementation Revenue growth
  • Strategic planning
  • Team building and leadership
  • Training and development
  • Adaptability
  • Excellent Communication
  • Problem-solving abilities
  • Office Administration
  • Office Organization
  • Appointment confirmation
  • Clerical Support
  • Call Routing
  • Guest Relations
  • Appointment Scheduling
  • Multi-Tasking
  • Shipping and Receiving

Timeline

Front Desk Receptionist

Essence Endocrinology
05.2024 - 05.2025

Receptionist

Nevada Contract Carpet
05.2024 - 05.2025

Caregiver for My Mother

Caregiver
08.2021 - Current

Warehouse / Outlet Store Manager

Skechers
06.2009 - 08.2021

Cashier

Albertsons
04.2009 - 07.2009

High School Diploma -

Burk Academic

Skills

  • Financial planning Training and development
  • Human resources Data management

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