Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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Sophia Villanueva

Austin,Tx

Summary

Dependable employee, successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Motivated employee with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Server

Wax Myrtle’s
01.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked and organized high-clientele events

Receptionist

Sparenity
02.2021 - 12.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Collected cash payments, processed transactions and updated relevant records.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Assisted with onboarding new clients and securing paperwork completion.

Server

Texas Roadhouse
11.2019 - 04.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Cashier

Whataburger
04.2018 - 08.2019
  • Whataburger, San antonio—Team, runner, and cook.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked with floor team and managers to meet wide range of customer needs.

Team member

McAlister's Deli
03.2016 - 06.2017
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.

Education

Associates -

Lakeview college
San Antonio, San Marcos, Texas

Associate of Arts - Advertising

Texas State University
San Marcos, TX
12.2023

Skills

  • Communication skills
  • Ability to work under pressure
  • Time Management skills
  • Bilingual
  • Mathematics
  • Event Planning
  • Social Media Expertise
  • Online Content Development

Additional Information

References

Tyler Duff - General Manager- (812) 577-2908

Jorge Tejero- Manager- (512) 478-9274

Matthew Martinez- Manager- (956) 684-6170

George Rodriguez- Assistant General Manager- (512) 828-2165

Languages

Spanish
Native or Bilingual

Timeline

Server

Wax Myrtle’s
01.2022 - Current

Receptionist

Sparenity
02.2021 - 12.2021

Server

Texas Roadhouse
11.2019 - 04.2020

Cashier

Whataburger
04.2018 - 08.2019

Team member

McAlister's Deli
03.2016 - 06.2017

Associates -

Lakeview college

Associate of Arts - Advertising

Texas State University

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Sophia Villanueva