Sophia Weeks
Celina
Summary
Detail-oriented professional with exceptional communication skills and hands-on experience in project management. Adept at handling multiple tasks in fast-paced environments. Approaches new tasks proactively, with a strong focus on continuous improvement and supporting team objectives. Demonstrates strong analytical abilities and willingness to learn new skills. Collaborates well with others. Quickly adapts to new challenges while maintaining a positive attitude.
Overview
9
9
years of professional experience
Work History
Account Manager
Stair Solutions
03.2024 - 12.2025
- Managed key accounts; maintained existing client base and promoted growth within existing accounts.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Scheduled new tasks and provided oversight of projects from start to finish; ensuring quality standards were met or exceeded during every stage of turnkey product implementation.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Consulted with partnering businesses to provide accurate product and service information.
- Generated advertising brochures for client use.
- Website development, launch, and maintenance of the company's webpage.
- Analyzed market trends to develop targeted strategies for optimization of service offerings.
- Collaborated with sales team to drive revenue growth and meet company targets.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team objectives in fast-paced environment.
- Recorded accurate and efficient records in customer database.
- Negotiated prices, terms of sales and service agreements.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Trained new employees on customer service, operational standards, and organizational strategies.
- Met existing customers to review current services and expand sales opportunities.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
General Manager
Palio's Pizza Cafe
04.2017 - 06.2021
- Orchestrated positive customer experiences by overseeing every area of daily restaurant operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction and drive revenue growth.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Increased profit by streamlining operations.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set clear expectations and created positive working environment for employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained facility and grounds to present positive image.
Contractual
Private Transportation and Delivery Service Provider
02.2021 - 04.2023
- Applied effective time management techniques to meet tight deadlines.
- Maintained perfect safety record while coordinating multiple daily deliveries, demonstrating excellent time management and navigation skills.
- Built strong relationships with clients through reliable service, clear communication, and consistent delivery performance.
- Developed streamlined delivery protocols and route planning strategies to enhance service efficiency and reduce transit times.
- Tracked delivery metrics and customer feedback to optimize routes and improve service quality while maintaining high satisfaction rates.
- Analyzed delivery patterns and peak hours to create efficient scheduling protocols, resulting in improved resource allocation and client satisfaction.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Account Manager
Stair Solutions
03.2024 - 12.2025
- Managed key accounts; maintained existing client base and promoted growth within existing accounts.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Closely monitored multiple ongoing projects to ensure quality standards were met or exceeded during every stage of turnkey product implementation.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Promptly resolved all client concerns to ensure quality standards were met or exceeded, and overall client satisfaction was attained.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Consulted directly with multiple partnering businesses to supply accurate product and service information.
- Generated advertising brochures for vendor use.
- Website development and maintenance; developed, launched, and maintained the company's webpage.
- Collaborated with business owners and supervisors alike to improve business's online presence through frequent updates and strategic content output to ensure optimal portrayal of company image.
- Analyzed market trends to develop targeted strategies for optimization of service offerings.
- Collaborated with sales team to drive revenue growth and meet company targets.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Promoted conversion of casual shoppers into customers through product knowledge and tailored solutions to meet customer needs.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Developed, maintained and utilized diverse client base.
- Maintained current knowledge of evolving changes in marketplace.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to team objectives in fast-paced environment.
- Recorded accurate and efficient records in customer database.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Presented professional image consistent with company's brand values.
- Trained new employees on customer service, operational standards, and organizational strategies.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met existing customers to review current services and expand sales opportunities.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education
Undergraduate - Network Administration and Server Management
Mycomputercareer.Edu
Raleigh, North Carolina04.2020
High School Diploma -
Celina High School
Celina, TX06-2017
Skills
- Problem Solving
- Verbal and Written Communication Skills
- Microsoft Excel Expertise
- Lead Generation
- Account Development
- Customer Service
- Sales Expertise
- Order Processing
- Quality Assurance
- Client Relations
- Internal Auditing
- Needs Analysis
Timeline
Account Manager
Stair Solutions
03.2024 - 12.2025
Account Manager
Stair Solutions
03.2024 - 12.2025
Contractual
Private Transportation and Delivery Service Provider
02.2021 - 04.2023
General Manager
Palio's Pizza Cafe
04.2017 - 06.2021
Undergraduate - Network Administration and Server Management
Mycomputercareer.Edu
High School Diploma -
Celina High School