Sophia Weimer
Santa Cruz,CA
Summary
Professional with extensive experience in client services, ready to drive positive outcomes. Adept at fostering strong client relationships and ensuring high satisfaction levels. Skilled in problem-solving, communication, and adapting to evolving needs. Strong team collaborator, delivering results through effective project management and strategic planning.
Overview
7
7
years of professional experience
Work History
Client Services Consultant @ Apple Inc.
Magnit Global (PRO Unlimited)
Cupertino, CA
07.2021 - Current
- Manage key client relationships among several lines of business including regular weekly check-ins to proactively identify areas of opportunity, present new solutions, and present insight on hiring trends to yield long-term relationships and trusted partnerships
- Serve as a strategic and consultative partner with client contacts to contribute expert and thoughtful advice on performance coaching, early terminations, employee relations, and day to day items, to mitigate risk and educate on co-employment best practices
- Execute fast past onboarding management to assist on average 15-30 onboards per week including intake calls, offer calls, onboarding tasks, equipment ordering, account creation, new hire orientation and excellent customer service to ensure a positive and welcoming experience for temporary workers and their hiring managers
- Partner cross functionally with internal teams including Immigrations, Invoicing, HR Legal, and Payroll to review in progress items, resolve escalations, and proactively identify solutions
- Conduct weekly auditing in partnership with internal payroll and finance teams to supply weekly excel reporting to client operations teams to track weekly spend against quarterly budgets
- Provide swift and prompt critical thinking to maintain high touch communication to key client contacts, internal teams, and temporary workers through Teams, Slack, multiple Outlook and Apple mail inboxes to maintain SLAs and white glove customer service
- Strengthen internal program SOP's and consistently demonstrate real-time updates in VMS to maintain accuracy in work flow and deliver training to to new team members - improving team success and program efficiency
Staffing Manager
Randstad USA
San Jose, CA
09.2020 - 05.2021
- Managed 13 key accounts including strategic national account, TTM Technologies by coordinating quality checks, payroll, start dates, invoice deadlines, etc
- Led qualified talent through the job application process performing administrative and HR compliance functions including but not limited to: conducting background checks, I-9 verification, reference checks, wage forms, onboarding paperwork, and job specific training and testing
- Oversaw 20-40 talent per week, averaging 6 placements per week and 15 interviews for temporary and direct-hire candidates
- Strategized with clients to problem solve and improve production, turnover, and quality of workers
- Prepared and implemented marketing strategies for business development and lead generation
- Assisted in recruiting for UPS 2020 Peak Season Project individually providing work to over 200 people across the Bay Area
Business Development Representative
PayJunction
Santa Barbara, CA
09.2019 - 06.2020
- Hit target weekly goals -300 outbound calls, 300 outbound emails, 50 organic leads sourced
- Strategized with the Sales and Marketing team to develop and execute campaigns as well as provide feedback to maximize success
- Launched personalized cadences for prospecting to identify qualified leads and uncover pain points
- Built trusting relationships with prospect and customer, answering questions regarding product, pricing, and specific industry knowledge
- Recorded all activity to CRM/Salesforce and Outreach IO and performed daily maintenance to ensure a clean database
Social Media & Communications Director
University of California, Santa Barbara Associated Students
Santa Barbara, CA
05.2018 - 06.2019
- Managed daily operations and maintenance on social media platforms as well as execute board member ideas through various forms of outreach including events, email campaigns, and posts
- Designed promotional items, artwork, and marketing for TSA administrative accounts
- Utilized analytic data to maximize interaction in community and develop designs for event promotion
- Recruited other organizations within UCSB Associated Students to collaborate on upcoming events and continuously expand representation of students
- Headed the 2nd annual Transfer Student Graduation Ceremony for ~100 graduating transfer students - class of 2019
Education
Bachelor of Arts - Psychology
UCSB
Santa Barbara, CA01.2019
Skills
- Microsoft Office
- Google Workspace
- Proficient in macOS Applications
- Salesforce
- Outreach
- ERP Front Office
- Zendesk
- VMS management
- Customer Relationship Development
- Risk Analysis Expertise
- Cross-functional collaboration
- Data Interpretation
- Strategic Problem Resolution
Timeline
Client Services Consultant @ Apple Inc.
Magnit Global (PRO Unlimited)
07.2021 - Current
Staffing Manager
Randstad USA
09.2020 - 05.2021
Business Development Representative
PayJunction
09.2019 - 06.2020
Social Media & Communications Director
University of California, Santa Barbara Associated Students
05.2018 - 06.2019
Bachelor of Arts - Psychology
UCSB
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