Sophia Wells
White Plains,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Customer Service Specialist
Port Royal Condominiums
Alexandria, Clinton, VA, MD
10.2017 - 01.2020
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals
Licensed Child Care Provider
Puddins Place
Clinton, MD
05.1997 - 08.2017
- Consulted with families to discuss activities and behaviors of each child.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Cared for children ages 6 weeks to 12 years in nurturing and age-appropriate way
- Coordinated technical training and personal development classes for staff members
- Updated HR database with new employee information, changes in benefits and other details
- Oversaw hiring, staffing and labor law compliance
- Completed human resource operational requirements by scheduling and assigning employees
Education
BS - Business Management
University of Phoenix
Phoenix, AZ08.2017
High School Diploma -
Crossland High School
06.1982
Skills
- Strong work Ethic
- Positive Attitude
- Good Communication Skills
- Team Player
- Emergency and Disaster Preparedness
- Customer Retention Strategies
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Excellent written and oral communication
Timeline
Customer Service Specialist
Port Royal Condominiums
10.2017 - 01.2020
Licensed Child Care Provider
Puddins Place
05.1997 - 08.2017
BS - Business Management
University of Phoenix
High School Diploma -
Crossland High School
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