Sophia Wells
Denver,CO
Summary
Hardworking employee with excellent customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Comfortable working in fast-paced environments to handle demanding workload.
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Overview
7
7
years of professional experience
Work History
Lead Valet Attendant
Propark Mobility
Denver, CO
03.2024 - Current
- Ensured that all vehicles were parked in designated areas with safety and efficiency as the priority.
- Supervised a team of valets to ensure quality service was provided at all times.
- Coordinated with customers, vendors, and other personnel to provide exceptional service.
- Inspected vehicles for damages before parking and after retrieving them.
- Maintained records of vehicle keys, locations, and owners' information.
- Assisted customers with luggage or any other items they may have needed help with.
- Provided assistance with vehicle retrieval when requested by customers.
Car Rental Turo Host
Self Employed
Denver, CO
08.2022 - 01.2024
- Managed daily operations of the car rental business, including customer service, fleet management and, trip management.
- Delivered vehicles to customers in a timely and efficient manner. To Denver airport, hotels and, more.
- Ensured all vehicles were clean both internally and externally prior to each trip.
- Maintained detailed records of all rentals and returned vehicles, ensuring accuracy in billing statements.
- Developed and implemented strategies to increase customer satisfaction and loyalty while reducing operating costs.
Real Estate Assistant
Team Wells Realty
Saint Paul, MN
02.2019 - 11.2022
- Provided administrative support to real estate agents by organizing paperwork, answering phones, responding to emails and managing calendars.
- Organized files containing important information about each client's transaction including financing details, inspection results and appraisal reports.
- Assisted realtors with private viewings, enabling clients to see available properties.
- Handled advertising and email marketing campaigns for listings to bring in qualified buyers.
- Coordinated open houses and showings for potential buyers and sellers.
Server
Cowboy Jacks
Saint Paul, MN
05.2017 - 01.2019
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
Associate of Arts - Information Technology
University of Phoenix
Tempe, AZ05-2025
Skills
- Professional Appearance
- Strong Communication Abilities
- Stress Tolerance
- Effective Problem Solving
- Multitasking and Organization
- Clean Driving Record
- Time Management
- Customer Service Excellence
Affiliations
- Fitness group
- Fashion club
- Humane society
Accomplishments
- All star host on Turo 4.95 star overall rating.
Timeline
Lead Valet Attendant
Propark Mobility
03.2024 - Current
Car Rental Turo Host
Self Employed
08.2022 - 01.2024
Real Estate Assistant
Team Wells Realty
02.2019 - 11.2022
Server
Cowboy Jacks
05.2017 - 01.2019
Associate of Arts - Information Technology
University of Phoenix
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