Sophia Wessbecker
Colorado Springs,CO
Summary
As a reliable, hardworking and dedicated Team Member studying Hospitality Management at Northern Arizona University, I understand professionalism and exceeding production demands. I am one to efficiently carry out physically demanding work by following orders and satisfying customer needs. I am confident in my luxury service abilities and satisfying customer needs on a personal level due to my experience at The Ritz Carlton.
Overview
5
5
years of professional experience
Work History
Beverage Cart Attendant
Red Hawk Golf And Resort
Sparks, NV
03.2024 - 06.2024
- Stocked customer service stations with paper products or beverage preparation items.
- Greeted guests in a friendly manner while providing excellent customer service.
- Participated in ongoing training to enhance job skills and knowledge.
- Made friendly conversation with customers to provide enjoyable bar experience.
Banquet and Fine Dining Server
The Ritz-Carlton Company
Truckee, CA
08.2022 - 12.2023
- Offered strong customer service skills, keeping customers satisfied, and increasing sales.
- Involved in training new team members each month.
- Worked with departments across the food and beverage outlets, including in-room dining, breakfast buffet, banquet cocktail service, fine dining hostess, and luxury restaurant server.
- Contributed to developing new ideas, initiatives, products, and services.
- Performed internal audits and external security assessments.
- Forbes training classes.
In-Home Caregiver
Brad Pogalz
Flagstaff, AZ
01.2021 - 08.2022
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Followed care plan and directions to administer medications.
- Interacted with patients through games and fun activities to boost mood and improve overall memory.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Team Member
Sonic Drive In
Erie, CO
05.2019 - 12.2019
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Worked hard to learn required tasks quickly to maximize performance.
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
- Identified needs of customers promptly and efficiently.
Education
Some College (No Degree) - Hospitality
Northern Arizona University
Flagstaff, AZSkills
- Following instructions
- Alcohol awareness
- Brand representation
- Salesmanship
- Menu memorization
- Excellent customer service
- Willingness to learn
- Records Management
- Observation, communication
- Positive attitude
- Experience in leadership
- Problem solving
- Teamwork and collaboration
Timeline
Beverage Cart Attendant
Red Hawk Golf And Resort
03.2024 - 06.2024
Banquet and Fine Dining Server
The Ritz-Carlton Company
08.2022 - 12.2023
In-Home Caregiver
Brad Pogalz
01.2021 - 08.2022
Team Member
Sonic Drive In
05.2019 - 12.2019
Some College (No Degree) - Hospitality
Northern Arizona University
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