Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sophia Westerman

Sophia Westerman

Bloomington,IL

Summary

Dynamic Applications Coordinator at Illinois Wesleyan University with proven problem-solving abilities and strong customer service skills. Adept at managing time efficiently and fostering collaboration across departments to minimize network interruptions. Recognized for cultivating positive relationships and delivering effective support, ensuring seamless operations and enhanced user experiences.

Overview

3
3
years of professional experience

Work History

Applications Coordinator

Illinois Wesleyan University
02.2025 - 09.2025
  • Monitored daily logs and reports and escalated issues to system administrators to reach resolution.
  • Offered system and application support to internal employees.
  • Assisted network group with tasks and troubleshot.
  • Liaised with other departments to minimize network interruptions and possible downtimes.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Managed time efficiently in order to complete all tasks within deadlines.

Express Claims Associate

State Farm
05.2024 - 01.2025
  • Followed up with customers on unresolved issues.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Developed in-depth understanding of insurance policies and procedures.
  • Collaborated with internal departments and external vendors to resolve claims.
  • Verified client information by analyzing existing evidence on file.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Checked documentation for accuracy and validity on updated systems.
  • Posted payments to accounts and maintained records.

Inclusion Aide

Heart Of Illinois Special Recreation Association
05.2022 - 08.2022
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Alerted instructor to student behavior or issues requiring intervention.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Interacted physically and verbally with students throughout each day.
  • Offered student support through special accommodations, extra assistance, and assessments.
  • Assisted staff members during emergency situations while maintaining professionalism and observational skills.

Education

Associate of Arts - Social Work

Illinois Central College
East Peoria, IL
05-2021

High School Diploma -

Richwoods High School
Peoria, IL
05-2018

Skills

  • Consulting
  • Problem-solving
  • Information collection
  • Updating stakeholders
  • Time management
  • Team oversight
  • Verbal and written communication
  • Multitasking and organization
  • Attention to detail
  • Business development
  • Operations management
  • Customer service

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Applications Coordinator

Illinois Wesleyan University
02.2025 - 09.2025

Express Claims Associate

State Farm
05.2024 - 01.2025

Inclusion Aide

Heart Of Illinois Special Recreation Association
05.2022 - 08.2022

Associate of Arts - Social Work

Illinois Central College

High School Diploma -

Richwoods High School

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