Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Whitley

Auburn,WA

Summary

Proactive and hard-working. Offers excellent communication and time management skills. FAA-certified with excellent safety record. Trained in flight line operations and equipment operation. A year background to a growing collections agency. Expert in debt collections, repayment negotiations and repayment plan development. Successful in managing escalated accounts and producing aging reports to cut down delinquent invoices. Safety-conscious Meter Reader with extensive knowledge of handheld technologies and physical capacity to handle varying temperatures and climates with efficiency. Focused individual promoting effective customer service and assistance. I look forward to representing your company in the future!

Overview

2
2
years of professional experience

Work History

Ramp Agent

McGee Air Services
SeaTac, WA
04.2022 - 09.2022
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Communicated closely with ground crew, flight crew and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Performed mathematical functions to interpret aircraft weight and balance loading instructions.
  • Connected electrical power unit and hoses to aircraft.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.

Gas Meter Technician

Scope Services
Kent, WA
01.2022 - 04.2022
  • Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
  • Repaired non-functioning meters and tested to verify operational status.
  • Connected newly installed meters at over a few thousand locations.
  • Answered questions regarding meter readings.
  • Attended safety meetings and took part in safety awareness trainings and programs.
  • Delivered services to customer locations within specific timeframes.

Debt Collector

Advanced Call Center Technologies LLC
Johnson City, TN
03.2020 - 06.2021
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Used skip tracing and other techniques to locate debtors.

Education

Associate of Applied Science - Psychology

Northeast Community College
Johnson City, TN

Skills

  • Inclement Weather Tolerance
  • Item Transport
  • Container Tagging and Marking
  • Ground Support Services
  • Team Meetings
  • Meeting Attendance
  • Equipment Oversight
  • Customer Orders
  • Safety Protocols
  • Customer Advising and Referral
  • Collection Calls
  • Problem Identification

Timeline

Ramp Agent

McGee Air Services
04.2022 - 09.2022

Gas Meter Technician

Scope Services
01.2022 - 04.2022

Debt Collector

Advanced Call Center Technologies LLC
03.2020 - 06.2021

Associate of Applied Science - Psychology

Northeast Community College
Sophia Whitley