Sophia Wichgers
Waukesha,WI
Summary
Motivated worker and student with strong interpersonal and leadership skills, seeking to contribute as a Resident Assistant. Experienced in fostering community, resolving conflicts, and supporting peers through active listening and clear communication. Dedicated to creating a safe, inclusive, and engaging residential environment that promotes academic and personal success for all students. Known for reliability, empathy, and a positive attitude in team and individual settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Ambassador Volunteer
Aurora Sinai Medical Center
09.2025 - Current
- Supported patient navigation by providing information on services and resources available at the center.
- Accompany patients to and from appointments within a large medical facility, ensuring comfort, safety, and clear communication with medical staff.
Warehouse Associate
Omni Capital Co.
04.2024 - Current
- Removed sensitive lessee information from incoming technology.
- Operated pallet jacks to safely maneuver inventory throughout the warehouse.
- Sorted and organized incoming shipments for optimal storage and retrieval.
- Conducted regular inventory counts to ensure accurate stock levels.
- Maintained cleanliness and safety standards in compliance with regulations.
- Collaborated with team members to streamline order fulfillment processes.
- Assisted in training new associates on warehouse procedures and safety protocols.
- Utilized warehouse management system to track inventory movements accurately.
- Logged incoming technology into Omni Capital's unique database.
Shift Manager
DP&K McDoanld's
10.2019 - 02.2024
- Delegated tasks among crew members.
- Supervised daily operations to ensure adherence to company standards and policies.
- Trained team members on effective customer service techniques and operational procedures.
- Facilitated communication between staff and upper management to enhance workflow efficiency.
- Implemented scheduling adjustments to optimize staff coverage during peak hours, as well as to cover call-ins and breaks.
- Conducted regular performance evaluations, providing constructive feedback for team improvement.
- Resolved customer complaints promptly to maintain high satisfaction rates.
- Monitored compliance with health and safety regulations, promoting a safe work environment.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
Associate of Arts - Political Science & International Affairs
Marquette University
Milwaukee, WI05-2029
Skills
- Clear communication
- Inventory management
- Safety compliance
- Team collaboration
- Training and development
- Conflict resolution
- Health regulations adherence
- Customer service
- Friendly and outgoing
- Empathy and patience
- Telephone and email etiquette
- Cultural awareness
Certification
- Assistant Child Care Teacher (ACCT), Wisconsin Department of Public Instruction - 2023
Languages
Croatian
Professional Working
Timeline
Ambassador Volunteer
Aurora Sinai Medical Center
09.2025 - Current
Warehouse Associate
Omni Capital Co.
04.2024 - Current
Shift Manager
DP&K McDoanld's
10.2019 - 02.2024
Associate of Arts - Political Science & International Affairs
Marquette University