Helping others Willingness to Learn Adapting
Sophia Williams
Lab Assistant
Shreveport,LA
Overview
14
14
years of professional experience
14
14
years of post-secondary education
Summary
I can get in and work with the best. I love to take notes, even though I may be older, I'm wiser and still eager to learn a new career and not afraid of new challenges, working with others is my passion and as long as the lines of communication are open I'm willing and ready to work.
Work History
Customer Service Representative, Service Writer,
Red River Collision
Bossier City, LA
10.2022 - 02.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Gathered information through research and vendor inquiries to provide job estimates.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Orchestrated efficient service schedules to meet need of 45+ customers per day in fast-paced environment.
Estimator
Mr. Paint&Body
Shreveport, LA
05.2018 - 09.2022
- Prepared material orders to complete projects on time and within budget.
- Analyzed designs and performed accurate cost analysis.
- Analyzed buildings to prepare estimates for [Type] work.
- Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
- Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
- Reviewed and approved invoices and change orders to monitor project expenses and reflect any change to scope in project budget.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Identified areas for cost saving to help increase profitability and lower client costs.
- Tracked project costs and expenses to monitor progress and identify and mitigate deviations from original estimate.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
- Reviewed and updated cost databases to maintain access to most current and accurate information on costs and prices.
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
- Identified potential risks and challenges to project cost and timeline to adjust estimates accordingly.
- Negotiated prices and terms with suppliers and vendors to secure best prices for materials and services.
- Analyzed plans and specifications to identify scope and cost of projects.
- Readied and presented cost reports to keep stakeholders informed of job progress.
- Researched construction cost trends to stay up-to-date with industry developments and changes.
- Determined budgets for prospective projects to plan for future expenditures and utilize resources wisely.
Laboratory Assistant
Doctors Lab Corporation
Shreveport, LA
05.2003 - 08.2012
- Verified appliance conformance with specifications and accuracy of occlusion using micrometers, articulators, and other tools.
- Built and shaped artificial gums to achieve snug, comfortable fit in patient's mouth.
- Completed detailed models of patients' mouths to create accurate devices.
- Trained or supervised other dental technicians or dental laboratory bench workers.
- Adhered to specifications to craft well-fitting appliances.
- Completed extensive wear tests to assess designs for long-term durability.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
- Utilized advanced technologies to identify and analyze complex medical samples.
- Assisted with laboratory research projects to advance knowledge and discovery in healthcare.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Recorded and maintained accurate data to facilitate tracking of results.
- Followed safety protocols to maintain safe and secure laboratory environment.
- Participated in laboratory audits and assessments to maintain compliance and improve results.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Trained and supervised new laboratory staff to improve skills in laboratory procedures.
- Utilized various medical laboratory equipment to conduct tests and analyses.
- Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.
- Documented and reported equipment malfunctions to supervisor for fast resolution and maintenance.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Operated wide range of laboratory equipment and instruments to complete analysis.
- Documented and verified patient information using laboratory information system.
- Consulted with outside professionals and specialists about tests and testing results.
- Conducted wide range of laboratory tests and recorded results.
- Removed samples of materials following good practices to achieve accurate test results.
- Analyzed and interpreted data, accurately identifying and reporting laboratory results.
- Specialized in conducting 10 tests with accuracy and precision.
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Summarized test results and activities for management via verbal updates or written reports.
- Helped management optimize laboratory processes for maximum efficiency and performance.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
- Assessed new protocols and equipment for relevance and helped implement chosen updates.
- Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
- Prepared reagents and solutions, making readily available during testing for convenience.
- Specialized in conducting 10 tests with accuracy and precision.
- Identified and traced quality control issues impacting laboratory results.
- Maintained documentation on tests performed in lab.
- Processed patient specimens according to priority and documented results.
- Prepared, embedded, cut, stained, mounted, labeled and catalogued tissue sections.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Prepared blood smears and determined levels of normalcy.
- Analyzed test data and presented findings using charts and graphs.
- Implemented lab procedures to prevent errors and protect staff.
- Oversaw items in inventory and reordered before supplies diminished.
- Conducted chemical analyses using [Type] equipment and recorded results in computer.
- Obtained samples for testing following standard protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Researched new methods and techniques to improve laboratory procedures.
- Developed and implemented new protocols to improve accuracy of laboratory results.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Monitored testing procedures to meet criteria and maintain quality control.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Collaborated with other departments to establish cohesive laboratory operations.
Education
Associate of Science - Applied Studies
Northwestern State University of Louisiana
Natchitoches, LA 08.2000 - 12.2012
Associate of Science - Clinical Laboratory Assisting
Lousiana Technical College
Lake Providence, LA 10.2003 - 01.2005
Bachelor of Arts - Auto Repair Tech
PennFoster
Scottsdale, AZ 02.2023 - Current
Skills
Warranty processing
Complaint resolution
Report preparation
Status reports maintenance
Sales expertise
Creative problem solving
Medical terminology knowledge
Client communication
Estimating costs
Order fulfillment
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Collaborated with team of 16 in the development of many upscale projects.
Affiliations
- Association of Health Care Administrative Assistants (AHCAA)
- International Customer Service Association
Timeline
Bachelor of Arts - Auto Repair Tech
PennFoster
02.2023 - Current
Customer Service Representative, Service Writer,
Red River Collision
10.2022 - 02.2023
Estimator
Mr. Paint&Body
05.2018 - 09.2022
Associate of Science - Clinical Laboratory Assisting
Lousiana Technical College
10.2003 - 01.2005
Laboratory Assistant
Doctors Lab Corporation
05.2003 - 08.2012
Associate of Science - Applied Studies
Northwestern State University of Louisiana
08.2000 - 12.2012