Sophia Williams
Unionville,MI
Summary
Dynamic Payroll & Benefits Administration Services Associate II at Conduent, adept at problem resolution and customer relations. Proven ability to enhance employee satisfaction through effective communication and support. Skilled in data management, ensuring accurate payroll processing and timely issue resolution, while maintaining a calm demeanor under pressure.
Overview
10
10
years of professional experience
Work History
Payroll & Benefits Administration Services Associate II
Conduent
Tempe, AZ
07.2023 - Current
- Assist employees with payroll inquiries, ensuring accurate and timely resolution of issues
- Manage health and welfare benefits administration for Delta Airlines, providing support and guidance to employees
- Collaborate with HR teams to enhance employee relations and address HR-related questions
- Maintain up-to-date knowledge of payroll policies and benefits programs to provide effective assistance
Customer Service Representative
Morley Companies, Inc.
Detroit, MI
09.2021 - 05.2023
- Contacted GM customers regarding ongoing safety recalls, ensuring timely communication and resolution
- Assisted with inbound calls and addressed recall-related inquiries promptly and professionally
- Scheduled appointments with dealers to facilitate effective recall service for customers
- Provided comprehensive support to enhance customer satisfaction and build trust in the GM brand
Cashier and Customer Service
Goodwill Industries
Caro, MI
08.2019 - 11.2020
- Provided exceptional customer service by greeting and assisting customers in a friendly and efficient manner
- Operated a cash register, accurately processing sales transactions and handling cash and credit payments
- Maintained a clean and organized sales floor, ensuring a positive shopping experience for customers
- Assisted in managing inventory and restocking merchandise to optimize store operations
Sandwich Artist and Cashier
Subway
Reese, MI
06.2018 - 07.2019
- Prepared fresh sandwiches and salads according to customer orders and Subway standards
- Managed cash register operations, including cash handling, credit transactions, and providing correct change
- Ensured food safety by adhering to hygiene and sanitation guidelines in food preparation areas
- Provided friendly customer service, assisting with menu selections and customizing orders
- Restocked ingredients and maintained inventory levels during shifts
- Handled cleaning duties such as wiping counters, sweeping floors, and sanitizing food prep surfaces
- Assisted with opening and closing procedures, including locking up and balancing the cash drawer at the end of shifts
Assembly Worker
Grupo Antolin Michigan
Marlette, MI
11.2015 - 07.2016
- Operated water jets and other machinery for precision cutting and shaping of automotive parts
- Prepared and labeled parts for shipping, ensuring accurate packaging and documentation
- Operated ovens and molds in the production of interior automotive components
- Worked in various areas of the assembly line as needed to support production demands
- Followed safety protocols and maintained a clean, organized work environment
- Monitored machinery for any issues and reported maintenance needs to supervisors
Customer Service Representative
DTE Energy
Caro, MI
10.2014 - 01.2015
- Answered inbound customer calls, providing assistance with billing inquiries and payment processing
- Operated DTE Energy's billing system to manage accounts, update information, and process transactions
- Provided clear explanations of billing statements, charges, and payment options to customers
- Assisted with troubleshooting account issues and resolving customer complaints
- Maintained a high level of professionalism and customer service in all interactions
- Adhered to company policies and compliance standards during all customer communications
Education
High School Diploma -
Cornerstone Christian Correspondence
Townsend, GA06-2013
Skills
- Organization and time management
- Problem resolution
- Critical thinking
- Self-Directed
- Data management
- Research
- Customer relations
- Active listening
- Flexible and adaptable
- Decision-making
- Calm under pressure
- Training & Development
- Multitasking
Timeline
Payroll & Benefits Administration Services Associate II
Conduent
07.2023 - Current
Customer Service Representative
Morley Companies, Inc.
09.2021 - 05.2023
Cashier and Customer Service
Goodwill Industries
08.2019 - 11.2020
Sandwich Artist and Cashier
Subway
06.2018 - 07.2019
Assembly Worker
Grupo Antolin Michigan
11.2015 - 07.2016
Customer Service Representative
DTE Energy
10.2014 - 01.2015
High School Diploma -
Cornerstone Christian Correspondence
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