Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Williams

Greenville,SC

Summary

Engaging and people-focused professional with over 4 years of leadership experience as a Shift Supervisor at Starbucks, known for building strong teams, navigating high-pressure situations with confidence, and creating a positive, productive work environment. Passionate about developing others—whether through coaching, training, or leading by example—and skilled at turning challenges into opportunities for growth. Known for creating inclusive, supportive environments where individuals feel empowered to grow and succeed. Brings a calm, solutions-oriented mindset to high-pressure situations and thrives in roles that value collaboration, adaptability, and employee well-being.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Starbucks
01.2021 - Current
  • Consistently exemplified the organization’s core values, setting a standard for others and fostering a culture of excellence.
  • Effectively managed inventory processes, reducing stock outages.
  • Resolved customer complaints promptly, ensuring continued customer satisfaction.
  • Boosted team productivity by streamlining workflows and strategically delegating tasks to team members.
  • Supervised daily cash handling operations, including till assignments, safe reconciliations, and bank deposits, ensuring accuracy and compliance.

Barista/ Trainer

Starbucks
09.2018 - 12.2020
  • Contributed to a positive team environment by communicating effectively and collaborating with coworkers.
  • Trained and mentored new team members using positive reinforcement and supportive coaching techniques.
  • Built strong customer relationships by remembering regulars’ preferences and ensuring a welcoming, personalized experience.
  • Prepared high-quality beverages efficiently while maintaining a strong focus on customer satisfaction and consistency.

Summer Staff Member

Waukaway Springs Christian Retreat Center
05.2017 - 08.2019
  • Managed daily camp operations, including activity setup, meal coordination, and facility cleanliness.
  • Fostered a positive environment by collaborating with team members and engaging campers in group activities.
  • Supervised and guided groups of children through various outdoor activities.
  • Enhanced team performance by contributing to staff training sessions and sharing knowledge and best practices.
  • Demonstrated adaptability and problem-solving skills when addressing unexpected challenges and changes in scheduling or camper needs.

Work Study Student

University Of Mobile, Alabama School Of The Arts
01.2018 - 05.2018
  • Implemented creative problem-solving strategies to address challenges faced during daily operations within the work-study position.
  • Collaborated with staff members on various tasks, demonstrating adaptability and flexibility.
  • Provided administrative support to staff members, improving office efficiency and organization.

Education

Musical Theater

University of Mobile
Mobile, AL

Skills

  • Staff management and development
  • Inventory control and record keeping
  • Conflict resolution techniques
  • Time management
  • Team leadership
  • Effective communication
  • Program and activity planning
  • Multitasking Abilities
  • Calm under pressure
  • Decision-making

Timeline

Shift Supervisor

Starbucks
01.2021 - Current

Barista/ Trainer

Starbucks
09.2018 - 12.2020

Work Study Student

University Of Mobile, Alabama School Of The Arts
01.2018 - 05.2018

Summer Staff Member

Waukaway Springs Christian Retreat Center
05.2017 - 08.2019

Musical Theater

University of Mobile

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