Summary
Overview
Work History
Education
Certification
Languages
References
Timeline
Generic

Sophia Wilson

Ogden

Summary

Personable and reliable, with knack for clear communication and problem-solving. Understands fundamental customer service principles and proficient in handling inquiries and resolving issues. Committed to enhancing customer satisfaction and fostering positive interactions.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Operator

Becklar
10.2024 - Current
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Streamlined call handling processes for increased efficiency and reduced wait times.
  • Consistently met or exceeded performance metrics, contributing to overall team success.
  • Contributed to a positive work environment by supporting co-workers in achieving shared goals.
  • Handled high-pressure situations with grace, maintaining composure while offering timely support to distressed customers.
  • Delivered exceptional service through effective communication, active listening, and empathy towards customers'' situations.
  • Balanced multiple priorities effectively in a fast-paced environment without sacrificing attention to detail or quality of service.

Team Member

Scott Stowers
06.2023 - 10.2023
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.

Part Time Janitor

Weber School District
04.2022 - 03.2023
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
  • Safeguarded building security by locking doors and setting alarms at the end of each shift.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.

Education

High School Diploma -

Fremont High School
05.2024

Certification

  • State Test Certified in Financial Literacy
  • State Test Certified in Medical Forensics

Languages

English
Native or Bilingual
American Sign Language
Native or Bilingual

References

  • Scott Stowers-(801)-814-4301 - Former Boss at Cannery Creamery
  • Mike Deru- (385)-370-9224- Church Leader
  • Suann Adams (801)-589-3545- Former Piano Teacher

Timeline

Customer Service Operator

Becklar
10.2024 - Current

Team Member

Scott Stowers
06.2023 - 10.2023

Part Time Janitor

Weber School District
04.2022 - 03.2023

High School Diploma -

Fremont High School

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Sophia Wilson