Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sophia Windsor

St Louis

Summary

Dynamic Front Desk Receptionist with a proven track record at Florissant Dental Care, excelling in customer service and problem-solving. Enhanced guest satisfaction through efficient appointment scheduling and meticulous insurance claims processing. Recognized for maintaining confidentiality and fostering a welcoming environment, contributing to increased client retention and streamlined office operations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Florissant Dental Care
09.2024 - Current
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Provided basic technical support for front office equipment, minimizing downtime.
  • Maintained strict confidentiality of sensitive information, upholding privacy standards.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Enhanced guest experience by maintaining welcoming and organized reception area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Verified insurance and communicated coverage to staff and patients.
  • Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
  • Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
  • Filed and tracked insurance claims and communicated claims status to patients.
  • Obtained prior authorization and precertification for outpatient procedures.
  • Prepared insurance claims for submission to clearinghouses or insurance companies.
  • Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
  • Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.

Server, Expo

Ruiz Mexican Restaurant
07.2018 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Front Desk Receptionist, Insurance Coordinator

Anne Stewards Family Dentistry
02.2023 - 08.2024
  • Collected room deposits, fees, and payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
  • Facilitated smooth communication between departments by accurately relaying messages and information.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
  • Enhanced guest experience by maintaining welcoming and organized reception area.
  • Resolved customer problems and complaints.
  • Verified insurance and communicated coverage to staff and patients.
  • Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
  • Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
  • Filed and tracked insurance claims and communicated claims status to patients.
  • Prepared insurance claims for submission to clearinghouses or insurance companies.
  • Obtained prior authorization and precertification for outpatient procedures.

Front Desk Receptionist

Florissant Dental Services
06.2021 - 12.2022
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Enhanced guest experience by maintaining welcoming and organized reception area.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Education

No Degree - General Studies

Saint Louis Community College
St. Louis, MO

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Telephone etiquette
  • Cash handling
  • Problem-solving skills
  • Data entry
  • Scheduling
  • Appointment scheduling
  • Verbal and written communication
  • Administrative skills
  • Scheduling appointments
  • Office organization
  • Oral and writing communication
  • File organization
  • Hospitality services
  • Sensitive information handling
  • Work prioritization
  • Administrative support
  • Office administration
  • Issue handling
  • Confidentiality handling
  • Document management
  • Multi-line telephone systems
  • Clerical support
  • Multitasking and organization
  • Insurance verifications
  • Insurance form processing
  • Insurance claims follow-up
  • Insurance checks
  • Patient insurance authorizations
  • Dental insurance expertise

Certification

BSL certification

Timeline

Front Desk Receptionist

Florissant Dental Care
09.2024 - Current

Front Desk Receptionist, Insurance Coordinator

Anne Stewards Family Dentistry
02.2023 - 08.2024

Front Desk Receptionist

Florissant Dental Services
06.2021 - 12.2022

Server, Expo

Ruiz Mexican Restaurant
07.2018 - Current

No Degree - General Studies

Saint Louis Community College

Similar Profiles

CREATE PROFILE