Sophia Wong
Sacramento,CA
Summary
Proven leader with a track record of enhancing operational efficiency and maximizing sales at Oz Korean BBQ. Skilled in inventory control and employee training, I've driven significant improvements in customer satisfaction and profitability. Strategic approach to project management and commitment to health and safety standards have consistently delivered outstanding results. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
6
6
years of professional experience
Work History
Store Manager of Operations
76 Gas Station
01.2024 - 07.2024
- Increased sales with special displays and promotions.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Bartender/Cashier
The Service Companies
10.2022 - 04.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Floor Manager
Oz Korean Bbq
09.2018 - 04.2021
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 30 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Assistant General Manager of Operations
Oz Korean Bbq (Elk Grove)
09.2018 - 04.2021
- Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
- Evaluated market trends to adjust pricing strategies accordingly, maintaining competitiveness while maximizing revenue potential.
- Enhanced customer satisfaction with timely resolutions of issues and effective communication strategies.
- Optimized resource allocation for improved operational efficiency and cost reduction.
- Improved supply chain management, resulting in reduced lead times and inventory costs.
- Hired trained, and developed high-performing teams that positively impacted company results.
General Manager
Wingstop
10.2019 - 04.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
Kitchen Manager
Kura Revolving Sushi Bar
12.2018 - 06.2019
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
- Utilized advanced culinary techniques to create visually appealing dishes that delighted guests while maintaining the highest of quality standards.
Education
GED -
Fremont Adult School
Skills
- Computer Skills
- Performance Appraisals
- Health and safety
- Employee Training
- Recruitment and hiring
- Employee Scheduling
- Payroll Management
- Inventory Control
- Bank and Safe Deposits
- Bank deposit procedures
- Project Management
- Performance Reviews
Languages
Chinese (Cantonese)
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Food Management certification
- RBS Certificate
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leave401k matchTimeline
Store Manager of Operations
76 Gas Station
01.2024 - 07.2024
Bartender/Cashier
The Service Companies
10.2022 - 04.2023
General Manager
Wingstop
10.2019 - 04.2020
Kitchen Manager
Kura Revolving Sushi Bar
12.2018 - 06.2019
Floor Manager
Oz Korean Bbq
09.2018 - 04.2021
Assistant General Manager of Operations
Oz Korean Bbq (Elk Grove)
09.2018 - 04.2021
GED -
Fremont Adult School
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