Sophia Wooster
Bonney Lake,WA
Summary
Passionate, adept in conflict resolution, client relations and money handling. Enhanced customer satisfaction through exceptional service and relationship building. Showcases a unique blend of an engaging personality while maintaining professionalism. Strength in building and maintaining relationships with a diverse range of stakeholders in unpredictable, fast-paced environments.
Overview
5
5
years of professional experience
Work History
Membership Services Representative
Gordon Family YMCA
06.2024 - Current
- Returning employee.
Shift Lead
Craft 19 Espresso + Creperie
08.2021 - 04.2023
- Developed positive relationships with customers/ members of the community.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Membership Services Representative
Gordon Family YMCA
05.2019 - 10.2020
- Fostered positive relationships with members by actively engaging in conversation during check-in process or throughout facility usage periods.
- Resolved billing discrepancies by thoroughly reviewing account details and collaborating with finance department when necessary.
- Successfully resolved escalated member complaints by actively listening, empathizing, discussing solutions together, and following up post-resolution.
- Helped members navigate systems, pay for services and resolve different concerns.
Education
High School Diploma -
Sumner High School
Sumner, WA06.2020
Skills
- Engaging personality
- Customer Service
- Conflict Resolution
- Money handling abilities
- Relationship Building
- Product Sales
- Stock management
- Product/Service Promotion
Timeline
Membership Services Representative
Gordon Family YMCA
06.2024 - Current
Shift Lead
Craft 19 Espresso + Creperie
08.2021 - 04.2023
Membership Services Representative
Gordon Family YMCA
05.2019 - 10.2020
High School Diploma -
Sumner High School