Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Wuethrich

Miami,FL

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Genisis Care
Miami, FL
04.2025 - Current
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Handled sensitive information in a confidential manner.

Team Member

Target
Miami, FL
02.2023 - 06.2024
  • Collaborated with team members to achieve daily goals.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Resolved customer issues promptly in a professional manner.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Answered phone calls regarding inquiries about products or services.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Assisted customers with product selection and ordering process.
  • Greeted customers upon entering the store with friendly demeanor.

Barista

Starbucks
Miami, FL
03.2022 - 12.2022
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Operated cash registers to process customer payments.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.

FOH Team Member

Juicense
Miami, FL
09.2021 - 02.2022
  • Utilized point-of-sale system to process transactions accurately and efficiently.
  • Ensured compliance with health and safety regulations at all times.
  • Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
  • Demonstrated knowledge of menu items in order to assist customers with their selections.
  • Greeted customers and answered questions related to products and services.

Education

Bachelor of Arts - Social Work

Florida International University
Miami, FL
06-2027

Associate of Arts - Social Work

Florida International University
Miami, FL
06-2024

Skills

  • Sensitive information handling
  • Phone etiquette
  • Cash handling
  • Office management
  • Fluent in English and Spanish
  • Customer assistance and interaction
  • Customer service
  • Team collaboration
  • Organizational skills
  • Communication skills
  • Office administration
  • Attention to detail
  • Hospitality services

Timeline

Front Desk Receptionist

Genisis Care
04.2025 - Current

Team Member

Target
02.2023 - 06.2024

Barista

Starbucks
03.2022 - 12.2022

FOH Team Member

Juicense
09.2021 - 02.2022

Bachelor of Arts - Social Work

Florida International University

Associate of Arts - Social Work

Florida International University

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