Sophia Yang
NY
Summary
Accomplished leader with a proven track record at Super Warehouse Furniture and Bushi Ban -Pearland Martial Art and Fitness LLC, excelling in customer relations and strategic project planning. Elevated operational efficiency and fostered strong client relationships, leading to significant business growth. Skilled in staff management and sales leadership, consistently enhancing team performance and service excellence.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
15
15
years of professional experience
Work History
Owner/Director of Sales
Super Warehouse Furniture
07.2017 - 09.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Director of Operations & Child Care Director
Bushi Ban -Pearland Martial Art and Fitness LLC
05.2006 - 06.2017
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Engaged with parents and families to build positive relationships for children to thrive.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Mentored team members to foster professional growth and enhance overall staff performance.
- Developed staff training programs for effective team collaboration and increased service excellence.
- Managed budget allocation, ensuring optimal resource utilization for facility maintenance and improvement initiatives.
- Coordinated special events and field trips that enriched children''s learning experiences outside the classroom setting.
Education
GED -
Kyungbok Business High School
Seoul, South Korea02-1996
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Staff management
- Sales leadership
- Sales management
- Strategic project planning
- Customer service
- Customer service management
- Effective leader
- Inventory tracking and management
Reference
Jeffrey Barley / owner
Bushi Ban - Pearland Martial art and fitness LLC
Languages
Korean
Native or Bilingual
English
Professional Working
Timeline
Owner/Director of Sales
Super Warehouse Furniture
07.2017 - 09.2021
Director of Operations & Child Care Director
Bushi Ban -Pearland Martial Art and Fitness LLC
05.2006 - 06.2017
GED -
Kyungbok Business High School
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