SOPHIA YARGER
Lincoln,NE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit client needs and return each to optimal quality of life.
Overview
10
10
years of professional experience
Work History
Case Manager
Department Of Health And Human Services
06.2023 - Current
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Evaluated program effectiveness continually through data analysis and outcome measurement metrics.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Evaluated treatment plans against individual goals and healthcare standards.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Implemented strategies to increase public awareness of social and community service programs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Provided leadership, guidance and support to staff members.
- Developed and implemented training programs for staff.
- Established and maintained relationships with key stakeholders.
- Spearheaded fundraising efforts to support social and community service initiatives.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Analyzed trends and data to inform decision-making and program development.
- Utilized grant writing skills to secure additional program funding.
Case Manager
Equus Workforce Solutions
06.2022 - 06.2023
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Evaluated program effectiveness continually through data analysis and outcome measurement metrics.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Legal Assistant
Mattson Ricketts Law Firm
02.2022 - 05.2022
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Prepared for trials, conducting legal research and drafting pleadings.
- Completed electronic filings, initiated billing statements and managed firm administrative matters.
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Supported partners and associates in areas of appellate and complex commercial litigation.
- Scheduled appointments, court appearances and depositions for busy law firm.
- Completed document revisions, court document filings, travel arrangements and client billing.
- Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Organized key evidence exhibits to prepare for trials.
- Assessed real and personal property inventory for estate planning.
- Maintained complex files for short sales, foreclosures and traditional real estate transactions.
- Assisted up to three lawyers at time.
- Prepared various exhibits for attorneys for public meetings, zoning commission meetings and legal resolutions.
- Contacted clients to schedule appointments and discuss progress of cases.
- Handled electronic court filings and coordinated court activities.
- Reviewed Deed of Trust, Title Commitment and prior bankruptcies documents.
- Produced contracts and real estate closing statements.
- Assisted attorneys with reviewing and organizing witness reports.
- Developed polished motions and briefs to support litigation processes and court proceedings.
- Produced legal documents such as briefs, pleadings and appeals.
- Communicated pertinent information to clients via phone, email and mail.
- Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.
Billing Administrator
Assurity Life Insurance
06.2021 - 02.2022
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
Legal Secretary
Baylor Evnen
06.2019 - 05.2021
- Scheduled all appointments, appearances and briefings.
- Filed documents with courts on behalf of attorney.
- Obtained signatures from attorneys for legal documents.
- Developed and maintained filing and retrieval systems.
- Assisted attorneys in collecting information such as employment, medical and other records.
- Maintained calendar and tickler system for managing partner, associate attorney and senior paralegal.
- Entered new cases into company database.
- Answered and directed calls using multi-line switchboard.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Diligently edited legal correspondence for grammar and spelling.
- Received and placed telephone calls to clients and prospective clients.
- Supported team of two attorneys in practice of work compensation law.
- Completed applications for clients.
- Ordered priority documents from USPTO website.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Organized files for court proceedings.
- Scheduled and made appointments for attorney.
- Screened telephone calls and forwarded to appropriate departments.
- Arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Transcribed legal documents and phone conversations.
Document Management Specialist
Baylor Evnen
02.2018 - 06.2019
- Stamped, sorted, organized, and scanned mail to the specific lawyer, secretary and legal assistants.
- Copied, logged and scanned supporting documentation.
- Researched and updated all required materials needed for firm and partners.
- Assisted various business groups with document organization and dissemination during acquisitions.
- Notarized certain documents for clients.
- Worked on projects for certain lawyers, secretaries and legal assistants.
Front Desk Attendant
Lied Fitness Center
05.2017 - 12.2017
- Trained new members of the guest service team.
- Greeted and welcomed all guests.
- Reviewed account information and charges with guests when becoming a member.
- Resolved service-related problems in a timely manner.
Office Assistant
Financial Aid Office, College of St. Mary
05.2016 - 03.2017
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail.
- Screened all visitors and directed them to the correct employee of office.
- Scanned documentation and entered into the database.
- Obtained scanned records and uploaded them onto the database.
Childcare Assistant
Susan's Care Away
05.2014 - 08.2015
- Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps.
- Relieved the head teacher and toddler teacher.
- Offered parents detailed daily reports that outlined their child's day.
Education
Bachelor of General Studies - General Studies
College of Saint Mary
Omaha, NE2017
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Central Community College
Columbus, NE2014
Skills
- Document management
- Efficient Multitasker
- Financial Services Support
- Administrative support
- Scheduling
- Case Management
- Client support
- Relationship Building
- Home Visits and Inspections
- Problem-Solving
Timeline
Case Manager
Department Of Health And Human Services
06.2023 - Current
Case Manager
Equus Workforce Solutions
06.2022 - 06.2023
Legal Assistant
Mattson Ricketts Law Firm
02.2022 - 05.2022
Billing Administrator
Assurity Life Insurance
06.2021 - 02.2022
Legal Secretary
Baylor Evnen
06.2019 - 05.2021
Document Management Specialist
Baylor Evnen
02.2018 - 06.2019
Front Desk Attendant
Lied Fitness Center
05.2017 - 12.2017
Office Assistant
Financial Aid Office, College of St. Mary
05.2016 - 03.2017
Childcare Assistant
Susan's Care Away
05.2014 - 08.2015
Bachelor of General Studies - General Studies
College of Saint Mary
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Central Community College
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