Sophia Young
Peoria,AZ
Summary
Motivated, reliable, and quick learner with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Overview
3
3
years of professional experience
Work History
Phone Operator
Paqua Park/ Pleasant Water Sports
06.2023 - 11.2023
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Pleasantly greeted all callers and asked how to be of assistance.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Maintained accurate records of calls placed and received.
- Helped schedule reservations for guests
- Worked with guests to ensure that we could find the right time and date for them to come out
- Provided answers to all of their questions in a positive and friendly manner
- Answered calls in a timely manner
Lifeguard
Paqua Park
07.2020 - 06.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around the water.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Maximized customer satisfaction by greeting patrons with courtesy and resolving issues promptly.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Trained new lifeguards on safety procedures and protocol.
- Attentively monitored swimmers to identify distress.
Server
Wooddale Village
12.2022 - 03.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers,
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- I worked mainline as well where I would prep drinks and starters for the servers as they came through with their orders
Associate
Panera Bread
06.2022 - 09.2022
- Greeted customers and offered assistance for increased customer satisfaction.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Obtained the skills to work both lines, sandwhich and salad line,
- Provided help on registers
- I was trained on dish
- Maintained a clean and organized work space
- Greeted guests, promoted specials, and took orders.
- Organized work areas to foster efficiency and model exceptional kitchen etiquette.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Kept workplace clean and organized in line with restaurant policies.
Education
No Degree - Medical Sciences
Arizona State University
Glendale, AZ05.2027
Skills
- Telephone Etiquette
- Call Distribution
- Appointment Scheduling
- Information Assistance
- Order Delivery Practices
- Guest Engagement
- Order Management
- Table Setting
- Table Bussing
- Supply Restocking
- Safe Food Handling
- Food Running
- Beverage Preparation
- Food Delivery
- Dining Area Maintenance
- First Aid
- Training and Mentoring
- Team Collaboration
- Lifeguard Operations
- Strong Communicator
Timeline
Phone Operator
Paqua Park/ Pleasant Water Sports
06.2023 - 11.2023
Server
Wooddale Village
12.2022 - 03.2023
Associate
Panera Bread
06.2022 - 09.2022
Lifeguard
Paqua Park
07.2020 - 06.2023
No Degree - Medical Sciences
Arizona State University
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