Sophia Zeltwanger
Mishawaka,IN
Summary
Versatile and dependable, demonstrated exceptional pet care expertise and problem-solving skills during tenure as a self-employed House and Pet Sitter. Enhanced client retention significantly by ensuring the comfort and well-being of pets, as well as the security of clients' homes. At Pacsun, fostered positive customer experiences, showcasing strong work ethic and flexibility.
Overview
6
6
years of professional experience
Work History
House and Pet Sitter
Self-employeed
07.2018 - Current
- Increased client retention through excellent communication, timely updates, and superior care for pets and properties.
- Enhanced the comfort of pets during their owner's absence by adapting to each animal's routine and preferences.
- Collaborated closely with homeowners regarding specific requirements or requests pertaining to property maintenance or pet care management.
- Fed and watered animals and replaced dirty bedding and litter boxes.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms and kitchens.
- Brought in mail and newspaper to maintain appearance of activity at client residence.
- Communicated with homeowner via phone or text.
- Ensured the safety and security of clients' homes and pets by conducting thorough checks and implementing preventative measures.
- Administered medications to pets as per owner instructions, ensuring their health and well-being during their owners' absence.
- Maintained a flexible schedule to accommodate client needs, including last-minute bookings and extended stays.
- Mitigated potential issues by proactively addressing any signs of stress or anxiety in pets under my care.
Sales Associate
Pacsun
10.2018 - 04.2019
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed efficient cash register operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
High School Diploma -
Indiana University, South Bend
South Bend, INSkills
- Flexibility
- Pet care expertise
- Initiative-taking
- Home maintenance
- Trustworthiness
- Strong Work Ethic
- Problem-Solving
- Phone and Email Communication
Timeline
Sales Associate
Pacsun
10.2018 - 04.2019
House and Pet Sitter
Self-employeed
07.2018 - Current
High School Diploma -
Indiana University, South Bend
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