Sophia A Weber
Navarre
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Navarre Properties
Navarre
04.2021 - 10.2021
- Greeted guests warmly and assisted with check-in procedures.
- Managed phone inquiries and provided accurate information about services.
- Coordinated room bookings and ensured guest preferences were met.
- Handled guest complaints professionally to ensure satisfaction.
- Processed payments efficiently and maintained accurate billing records.
- Maintained a clean and organized front desk area for professionalism.
- Answered phones, responded to inquiries, and took messages.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Processed payments accurately and efficiently.
Elderly Caregiver
Private Residence
Pensacola
08.2018 - 01.2020
- Administered medications according to prescribed schedules.
- Provided companionship and emotional support during daily interactions.
- Maintained a clean and safe living environment for residents.
- Coordinated transportation for medical appointments and social outings.
- Communicated effectively with family members about resident needs.
- Monitored vital signs and reported changes to healthcare professionals.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Developed strong relationships with clients based on trust and respect.
- Respected the privacy, dignity and confidentiality of each client served.
- Improved patient outlook and daily living through compassionate care.
Housekeeper
Keck Cleaning Service
Navarre
05.2016 - 08.2018
- Cleaned residential and commercial spaces using appropriate cleaning products and techniques.
- Maintained inventory of cleaning supplies and reported shortages to management.
- Followed safety protocols while using equipment and handling chemicals during cleaning tasks.
- Organized and sanitized restrooms, kitchens, and living areas to ensure hygiene standards.
- Assisted team members in deep cleaning projects and special requests from clients.
- Conducted routine inspections of cleaned areas to ensure quality control measures were met.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Responded to requests from guests regarding housekeeping needs.
Hostess-Cashier
Acme Oyster House
Gulf Shores
12.2015 - 12.2016
- Greeted and seated guests in a friendly and welcoming manner.
- Managed waitlist and communicated wait times to guests effectively.
- Coordinated with servers to ensure timely table turnover during peak hours.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with team to provide exceptional customer service experiences.
- Monitored dining room activities to ensure smooth operations throughout shifts.
- Supported special events by preparing seating arrangements as needed.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Built positive relationships with other front-of-house and kitchen staff.
- Assisted servers in bussing tables when needed during busy periods.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Medical Biller and Coder
The Pain Healing Center
Brandon
08.2012 - 09.2013
- Processed medical claims using electronic billing systems efficiently.
- Reviewed and verified patient information for coding accuracy.
- Resolved billing discrepancies through detailed research and communication.
- Collaborated with healthcare providers to clarify documentation requirements.
- Maintained updated knowledge of coding guidelines and regulations.
- Ensured compliance with HIPAA regulations in all billing activities.
- Generated reports to track claims status and follow-up actions.
- Ensured timely filing of all claims within established guidelines.
- Analyzed patient accounts for errors, inaccuracies or discrepancies in billing documentation.
- Filed and submitted insurance claims.
- Maintained current CPT, HCPCS codes library as well as ICD-9, 10 CM diagnostic codes.
- Worked closely with physicians to obtain additional clinical information when needed for accurate coding assignments.
Education
Associate of Arts - Nursing
Pensacola State College
Pensacola, FL01-2019
J.D. - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL09-2012
References
References available upon request.
Timeline
Front Desk Agent
Navarre Properties
04.2021 - 10.2021
Elderly Caregiver
Private Residence
08.2018 - 01.2020
Housekeeper
Keck Cleaning Service
05.2016 - 08.2018
Hostess-Cashier
Acme Oyster House
12.2015 - 12.2016
Medical Biller and Coder
The Pain Healing Center
08.2012 - 09.2013
Associate of Arts - Nursing
Pensacola State College
J.D. - Medical Billing And Coding
Ultimate Medical Academy
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