Summary
Overview
Work History
Education
Skills
Timeline
Generic

SOPHIA BELLA CRISCI

Staten Island,NY

Summary

To gain first-hand experience in the field I am studying. To potentially obtain full time employment after completing my degree.


Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

2026
2026
years of professional experience

Work History

Part-time Receptionist

Capizzi Accounting
  • Receiving drop off financial form tax information, answering phone calls, light data entry, relaying messages in a timely manner, returning phone calls in a timely manner.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Lead Assistant /Front Desk Agent

Paramount Oral Surgery
03.2020 - 05.2025
  • Welcoming patients upon arrival
  • Suctioning
  • Taking panoramic films, CT scans, and PA’s
  • Clamping
  • Retracting
  • Reviewing pre-op care & post-op care
  • Reviewing insurance coverage
  • Assisting surgeon during IV sedations & local procedures
  • Measured & recorded vital stats of patients
  • Knowledge on all forceps & instruments
  • Assembling trays for all procedures
  • Assisting in minor & major implant surgeries
  • Biopsies
  • Sinus Lifts
  • PRP
  • Exposures
  • Cleaning & Sterilizing all material
  • Assisting in minor & major wisdom teeth removal surgeries
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Coordinated weekly meetings for internal and external groups.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives.
  • Initiated timely response to emails, voicemails, and written correspondence.
  • Trained new staff members, resulting in faster onboarding and increased overall efficiency.
  • Oversaw inventory management processes including purchasing office supplies and equipment ensuring cost-effective procurement strategies.
  • Assisted in budget development and monitoring, helping to ensure financial goals were met while minimizing expenses.
  • Provided exceptional customer service when interacting with clients, addressing inquiries promptly while maintaining professionalism at all times.
  • Led a team of assistants, ensuring timely completion of projects and maintaining high-quality standards.
  • Assisted manager in all aspects of business operations.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Handled assignments independently with good judgement and critical thinking skills.

Lead Cashier

Family Fruit Hylan
01.2017 - 01.2020
  • Provides excellent customer service to over 100 customers per shift by greeting every customer at the beginning of every transaction, asking if they found everything, making sure to thank them, and wishing them a good day/night at the end of the transaction.
  • Ensures all new hires are trained above standards when greeting a customer and provide feedback to increase their work pace.
  • Cash and credit card handling, assisting customers, cleaning and a variety of other daily tasks. Full knowledge of customer transactions concerning money. Key job duties include fulfilling catering orders, scanning items, applying coupons and promotional codes, memorizing over 100 codes.

Education

Highschool Diploma -

Urban Assembly Maker Academy
06.2020

College of Staten Island, Plaza College
01.2025

Skills

  • Well-rounded person, able to relate to a variety of people, energetic, goal oriented
  • - Valid NYS driver license
  • - Responsible
  • - Punctual
  • - Learns new software application quickly
  • - Interpersonal skills
  • - Effective Communicator
  • - Able to multitask
  • Organization skills
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations

Timeline

Lead Assistant /Front Desk Agent

Paramount Oral Surgery
03.2020 - 05.2025

Lead Cashier

Family Fruit Hylan
01.2017 - 01.2020

Part-time Receptionist

Capizzi Accounting

Highschool Diploma -

Urban Assembly Maker Academy

College of Staten Island, Plaza College

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SOPHIA BELLA CRISCI