Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Bourdeau

Lawrenceville

Summary

A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt to working effectively unsupervised and quickly mastering new skills. Organized, motivated, and eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

2026
2026
years of professional experience

Work History

Medical Care Advocate

Concetrix
2024 - Current
  • Conducted patient assessments to determine appropriate levels of care.
  • Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
  • Documented activities and progress in electronic medical record per defined policy and procedures.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Engaged with patients to provide critical information.
  • Worked with enrollees to identify gaps in care or obstacles to care.

Nutrition Assistant

Spur Employment
08.2023 - 03.2025
  • Assist staff with daily duties. Answered incoming calls while recording accurate messages. Checked and stocked inventory throughout the facility to meet expected demands. Checked inventory for required supplies and made lists for needed cleaning products.
  • Assisted in the development of nutrition education materials and programs to promote healthy eating habits.
  • Observed clients during meals to ensure they were following dietary guidelines.
  • Maintained a clean and organized work area while preparing meals according to dietary plans.
  • Organized and maintained filing systems for documents and records.

CSR Sales

Victoria Secret - VS&CO
10.2021 - 07.2023
  • Answered incoming telephone calls to provide store, product, and service information.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Educated customers on special pricing opportunities and company offerings.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Identified potential opportunities to upsell products or services.
  • Adhered to company policies when dealing with customers.
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
  • Worked with fellow sales team members to achieve group targets.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Followed up on customer inquiries not immediately resolved.

Staff Assistant

Spur Employment - Gwinnett County Schools
09.2018 - 08.2021
  • Assist staff with daily duties. Answered incoming calls while recording accurate messages. Checked and stocked inventory throughout the facility to meet expected demands. Checked inventory for required supplies and made lists for needed cleaning products.
  • Assisted in the development of nutrition education materials and programs to promote healthy eating habits.
  • Observed clients during meals to ensure they were following dietary guidelines.
  • Maintained a clean and organized work area while preparing meals according to dietary plans.
  • Organized and maintained filing systems for documents and records.

Customer Service

Macy's
06.2010 - 09.2018
  • Explained new products and services to customers.
  • Consistently met service team sales targets and call handling quotas consistently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Computed sales prices, total purchases, and processed payments. Provided customer service and issue resolution to increase QA satisfaction levels.
  • Trained newly hired top talent to fill department positions.
  • Kept inventory of training supplies and materials and submitted purchase requests to maintain adequate inventory.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Explained information about the quality, value, and style of products to influence customer buying decisions.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Helped drive sales goals and achieve monthly quota figures.

Administrative Assistant

Happy Faces Personnel Grp
02.2007 - 06.2010
  • Managed daily office operations and equipment maintenance while ensuring optimal functionality.
  • Ensured accuracy in maintaining records of all business supplies.
  • Selected applicants meeting specified job requirements and referred them to hiring personnel.
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
  • Provided administrative support to senior management team.
  • Greeted visitors, clients and guests in a professional manner.
  • Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.

Education

Associate of Science - Healthcare Management

Grand Canyon University
Phoenix, AZ

Skills

  • Active Listening
  • Organization and Time Management
  • Critical Thinking
  • Customer Service
  • Problem-Solving
  • Dependable and Responsible
  • Computer Skills
  • Healthcare

Timeline

Nutrition Assistant

Spur Employment
08.2023 - 03.2025

CSR Sales

Victoria Secret - VS&CO
10.2021 - 07.2023

Staff Assistant

Spur Employment - Gwinnett County Schools
09.2018 - 08.2021

Customer Service

Macy's
06.2010 - 09.2018

Administrative Assistant

Happy Faces Personnel Grp
02.2007 - 06.2010

Medical Care Advocate

Concetrix
2024 - Current

Associate of Science - Healthcare Management

Grand Canyon University

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