SOPHIA D. BUTTS
Port Orange,FL
Summary
I am a Self-motivated professional who possesses excellent time management and adaptation skills. I'm very organized and responsible with an attention to detail. I have over 24 years of customer service and office experience.
Overview
20
20
years of professional experience
Work History
Customer Service representative
Smart Contact
02.2020 - 03.2020
- Scheduling appointments for services, recalls, repairs
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Investigated and resolved accounting, service and delivery concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Insurance Verifier
Northeast Florida Psychiatric Association
11.2018 - 08.2019
- Obtaining patient demographics, verification and eligibility of benefits
- Answered telephone calls to offer office information, answer questions, direct calls to staff and prescription refill request.
- Supported billing department by verifying coverage details to ensure correct invoicing of clients and prompt payment from insurers.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Ensured timely referrals for specialty care or diagnostic tests by verifying coverage and obtaining necessary preauthorizations.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Independent Business Owner
ACN
08.2017 - 04.2018
- Networking and sharing information about ACN to family, friends and others
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Promoted business via social media to generate leads and maximize brand identity.
- Delivered compelling sales presentations to prospective clients emphasizing the benefits of partnering with our organization.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Business Specialist/Customer Service Representative/Medical Records Specialist/EKG Tech
Halifax Health Medical Center
12.1999 - 05.2017
- Developed and updated databases to handle customer data.
- Updated account information to maintain customer records.
- Delivered prompt service to prioritize customer needs.
- Verification of benefits and eligibility
- Sending & retrieving medical records request and scanning records
- Applying Holter monitors and doing EKG's.
- Achieved higher customer satisfaction ratings by streamlining communication processes between departments.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Maintained relationships with medical providers, suppliers, and reporters.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Input data into computer programs and filing systems.
- Improved diagnostic accuracy through meticulous performance of stress tests, Holter monitors, and other cardiac monitoring techniques.
- Assisted in the identification of abnormal heart conditions by recognizing irregularities in patient''s heart rhythms during EKG readings.
- Enhanced patient care by accurately performing EKG testing and analyzing results.
- Collaborated with healthcare teams to provide efficient and accurate patient diagnosis, improving treatment plans.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Daytona State University
Daytona Beach, FL12.1999
Graduated -
Mainland Senior High School
Daytona Beach, FL06.1984
Skills
- Team Player
- Great Communication Skills
- Time Management Skills
- Exceptional Customer Service Skills
- Organization Skills
- Database Management
- Product and service knowledge
- Paperwork Processing
- EKG Technician / Medical assistance(1 year experience)
- Customer service (20 Plus years experience)
References
References upon request
Special Programs
Labcorp Link, Quest Diagnostic, Radiology Associates Links, Halifax Citrix Receiver (Aria), MacPractice, Microsoft Office, A/S 400 Claims Processing System, QuickLink Claims Processing System, Ingenix RBRV’S Plus, Ingenix Encoder Pro, Meditech Healthcare Information System, Captoris Alchemy Search, Contivity VPN client, Allscripts Homecare, Kronos Tele-time,System, Pure cloud, Click Five9,Click to dial
Timeline
Customer Service representative
Smart Contact
02.2020 - 03.2020
Insurance Verifier
Northeast Florida Psychiatric Association
11.2018 - 08.2019
Independent Business Owner
ACN
08.2017 - 04.2018
Business Specialist/Customer Service Representative/Medical Records Specialist/EKG Tech
Halifax Health Medical Center
12.1999 - 05.2017
Daytona State University
Graduated -
Mainland Senior High School
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