Sophia Fryer
Hephzibah,GA
Summary
Results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Director of Sale and Business Development
Blue Nebula Consulting
06.2018 - Current
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Developed high-performing sales teams through targeted recruitment, training, mentoring, and coaching activities.
- Streamlined sales processes by identifying inefficiencies, implementing new tools, and providing training to the team.
- Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.
- Established new business partnerships by identifying potential clients and presenting tailored solutions.
- Negotiated favorable contract terms with suppliers, optimizing profit margins while maintaining product quality standards.
- Negotiated favorable contract terms with vendors for cost-effective procurement of essential resources needed for business operations.
- Reduced costs for the organization through effective negotiation strategies and contract management.
- Reduced risk exposure through diligent monitoring and enforcement of contractual obligations.
- Evaluated and revamped existing sales incentive structures, introducing innovative performance-based rewards driving a culture of high performance.
- Reviewed contract plans and project specifics for thorough understanding.
- Provided expert guidance on complex contracting issues to support informed decision-making across the organization.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Regional Sales Coordinator
Blue Nebula Consulting
06.2016 - 01.2020
- Implemented data-driven decision-making processes for improved regional performance outcomes.
- Established a positive work environment that encouraged teamwork and facilitated open communication among team members.
- Analyzed market data to identify new opportunities for growth and expansion within the region.
- Championed diversity initiatives within the workplace, creating an inclusive environment that fostered collaboration and innovation among team members.
- Monitored industry trends and competitor activities, adjusting strategies accordingly for sustained success.
- Conducted regular performance evaluations of team members, providing constructive feedback that fostered continuous improvement within the region.
- Enhanced regional performance by implementing strategic initiatives and coordinating cross-functional teams.
- Negotiated contracts and pricing with clients, securing profitable deals for the company.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Consistently exceeded personal sales targets while assisting peers in achieving their objectives as well.
- Led educational training seminars and product demonstrations.
- Created sales objectives, prepared quotas and designed effective sales plans to drive business goals.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Trained and coached sales team members on best practices for customer service and sales techniques.
Internet Sale Manager
Bobby Jones Ford
08.2015 - 03.2016
- Responded to internet inquiries and phone calls in timely matter.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Improved cross-functional collaboration between sales, marketing, and customer support teams by implementing regular communication channels and update meetings.
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Developed and monitored employee recognition programs.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Contributed to monthly sales meetings by sharing insights on client feedback, market trends, and potential growth opportunities.
- Exceeded targets by building, directing, and motivating high-performing sales team.
Certified Client Advisor
BMW of South Atlanta
03.2014 - 04.2015
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Supported company initiatives by actively promoting brand awareness both online and offline.
- Assisted customers with product selection based on individual needs and preferences.
- Managed Daily KPI's of 100 outbound calls, 30 minute email response to all inquiries, and monthly and weekly sales goals
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
Territory Sales Manager
Combined Insurance
02.2007 - 02.2014
- Actively recruit prospective employees from various sources to include career fairs, resume calling, personal referrals, and Veteran associations and train new employees
- Conduct Presentations to various group sizes throughout Georgia and SC
- Train and develop Account Executives and agents
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Enhanced employer branding with the development of creative job advertisements and effective social media campaigns, attracting top talent.
- Increased sales revenue by developing and implementing strategic territory plans.
- Reduced employee turnover, conducting insightful exit interviews and providing recommendations for improvement to management.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Provided exceptional support to existing customers, leading to increased repeat business and referrals.
- Developed comprehensive training programs for internal recruiters to enhance their skills in sourcing, interviewing, evaluating candidates effectively.
- Championed diversity initiatives within the organization promoting inclusion at all levels of employment.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Organized trade shows and events within the territory to showcase company products, generating leads and increasing brand exposure.
- Managed sales pipeline effectively by prioritizing high-potential prospects while keeping track of potential opportunities at various stages of development.
- Collaborated with department heads to identify specific hiring needs and develop targeted recruitment plans accordingly.
Education
Master of Science - Management & Leadership
Webster University
Columbia, SCMaster of Business Administration -
Webster University
Columbia, SCBachelor of Science - Business Administration
Paine College
Augusta, GASkills
- Sales training and leadership
- Sales team training
- Employer Branding
- Revenue Growth
- Incentive Development
- Sales funnel management
- Pipeline Development
- Recruitment Management
Certification
- Life and Health Insurance License
Timeline
Director of Sale and Business Development
Blue Nebula Consulting
06.2018 - Current
Regional Sales Coordinator
Blue Nebula Consulting
06.2016 - 01.2020
Internet Sale Manager
Bobby Jones Ford
08.2015 - 03.2016
Certified Client Advisor
BMW of South Atlanta
03.2014 - 04.2015
Territory Sales Manager
Combined Insurance
02.2007 - 02.2014
Master of Science - Management & Leadership
Webster University
Master of Business Administration -
Webster University
Bachelor of Science - Business Administration
Paine College
- Life and Health Insurance License
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