Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Sophia Gomez

Englewood,NJ

Summary

A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Crew Member

Chipotle Mexican Grill
Paramus, NJ
05.2023 - 08.2024
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Maintained safe food handling practices to prevent germ spread.
  • Prepared food for various recipes by washing, peeling, and dicing ingredients.
  • Processed cash and credit card payments, promptly returning receipts, coins, bills, and payment cards to customers.
  • Resolved customer complaints professionally.
  • Talked pleasantly with customers while taking orders and promoted a positive image for business.

Restaurant Waiter

El Tango Latin Grill
Englewood, NJ
03.2023 - 05.2024
  • Presented menus and answered questions regarding items.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Collected tickets and followed proper cash-handling procedures.
  • Operated POS terminals to input orders, split bills and calculate totals.

Restaurant Hostess

Sofia Englewood
Englewood, NJ
07.2022 - 02.2023
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Cleaned and restocked counter areas, replenished cash drawers, and checked server supplies to facilitate operations.
  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
  • Responded appropriately to customer complaints, bringing major issues to the attention of the manager on duty.
  • Spoke with patrons to make conversation, answer questions, or to respond to complaints.

Education

Some College (No Degree) -

Montclair State University
Montclair, NJ

Skills

  • Health Code Compliance
  • Customer Service
  • Telephone Etiquette
  • CPR certified
  • Complaint Handling
  • Computer Skills
  • Credit Card Payment Processing
  • Calm and Professional Under Pressure
  • Multi-Line Phone Systems
  • Spanish Fluency
  • POS System Operations

Affiliations

  • Multi-sport athlete
  • College athlete
  • Honors student

Certification

  • CPR certified

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Crew Member

Chipotle Mexican Grill
05.2023 - 08.2024

Restaurant Waiter

El Tango Latin Grill
03.2023 - 05.2024

Restaurant Hostess

Sofia Englewood
07.2022 - 02.2023

Some College (No Degree) -

Montclair State University

Similar Profiles

CREATE PROFILE
Sophia Gomez