Sophia Jackson
Charlottesville,VA
Summary
Forward-thinking and resourceful administrative professional with 7+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
13
13
years of professional experience
Work History
Legal Assistant
Tucker Griffin Barnes
07.2023 - Current
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
- Created spreadsheets to track client progress and document billable hours.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
Executive Assistant and Customer Service Manager
Naturalicious, Inc
01.2021 - 01.2023
- Managed the CEO's calendar; scheduled and rescheduled meetings
- Sourced and hired contractors
- Performed extensive research and sources merchandise from over seas
- Liaison between clients/contractors and the company
- Lead and scheduled meetings and reported relevant information to the CEO and team
- Managed an inbox of over 200 emails of customer complaints weekly
- Handled an influx of customer complaints, over 100 emails a day, during peak sales seasons and promotions
- Created a new returns process and claims tracker to allow better data tracking
- Overall customer satisfaction rating of 5/5 stars
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Executive Assistant
LaAmistad
12.2019 - 02.2021
- Managed the Executive Director's calendar, scheduled and rescheduled meetings
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives
- Maintained company confidence and protected business operations by keeping sensitive information confidential
- Managed daily invoices, reports and proposals
- Entered customer information and updates in database system to track leads, interactions, relationships and propel donor opportunities
- Sourced and recruited potential employees via LinkedIN, Indeed, Ziprecruiter and networking
- Wrote and edited job descriptions to post online
- Resume reviewed applicants and conducted phone pre-screens
- Conducted phone interviews to screen applicants for hire
- Scheduled Interviews for applicants to meet with the Executive Director and Hiring Team
- Aided in creating a new hiring process for the organization.
Assistant Director
LaAmistad
11.2018 - 11.2019
- Managed the Executive Director's calendar, scheduled and rescheduled meetings
- Sourced and recruited potential employees via LinkedIn, indeed, Zip recruiter and networking
- Wrote and edited job descriptions to post online
- Resume reviewed applicants and conducted phone pre-screens
- Conducted phone interviews to screen applicants for hire
- Scheduled Interviews for applicants to meet with the Executive Director and Hiring Team
- Managed a team of over 30 staff and volunteers over 7 locations
- Created a new structure and program management for the English for Successful Living program
- Created and managed systemic calendars for a team of 8
- Planned and executed a volunteer and staff appreciation event for over 150 people, including finding an securing vendors for a meal, gift, and awards ceremony
- Managed and tracked donations and donor acknowledgment via Raiser's Edge
- Trained staff and volunteers
- Recruited volunteers at various events around the community
- Attended networking events to represent the organization and recruit donors, volunteers, employees, and partners
- Mistress of Ceremonies, 2019 LaAmistad Gala and 2021 LaAmistad Gala; a silent auction fundraising event
- Wrote the MC script for the gala, including the 'big ask' at the end of the ceremony
- Both years, the fundraising goal was met and exceeded expectations
- Directed and worked with Univision to shoot a promo video for the 2019 Gala
- Filmed, directed, and produced volunteer training videos.
Parent Liaison
LaAmistad
04.2016 - 11.2019
- Managed and communicated with over 100 families via text message, telephone, and face-to-face meetings
- Performed Site-Director duties throughout a month-long program
- Duties include teaching, managing a team of volunteers, organizing and executing events and student/volunteer recognition
- Provide a vein of communication between families and after-school program staff
- Assisted Executive Director with administrative tasks
- Maintained open, positive and proactive communication between educators and families
- Organized required paperwork between parents and school staff
- Assisted with development of family-focused events, programs and workshops.
Bilingual Spanish Dual Immersion Paraprofessional
Sarah Smith Elementary School
07.2016 - 06.2018
- Teaching
- Assist lead teacher with classroom responsibilities and teaching
- Classroom management
- Create projects
- Lesson planning
- Substitute teaching
- Front office coverage, answering phones, taking payments, scheduling meetings
- Bilingual Parent Liaison
- Provide a vein of communication between Latino families and school
- Created a program 'LAPPS at Smith' educating parents of the Latino community in basic school principles
- Cultivated a welcoming environment for parents to have efficient communication with faculty and staff of the school
- Increased parent involvement within the Latino community
- Reached over 75 Latino families weekly via text message, Facebook, Telephone, and Face-To-Face meetings.
Customer Service Representative
GEICO
06.2014 - 04.2016
- Performed 80-100 calls per day in English and Spanish
- Recognized as one of the top ten Customer Service agents in November 2015
- Worked with a team of 12 people to meet goals within calls
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Teacher
Excel Christian Academy
08.2011 - 06.2014
- Educate students in many subjects
- Help school faculty and staff in several areas of need
- Taught k-12 Spanish and Drama
- Taught Pre-K
- Voluntary Pre-K (VPK) certified in the state of Florida
- Certified with Florida Department of Children and Families
- CPR Certified
- First-Aid Certified
- Served as after school teacher
- Performed receptionist duties answering calls, closing and locking up the school, verifying parents and guardians for student pick-up
- Multi-Tasking
- Managed student behavior in classroom by establishing and enforcing rules and procedures
- Encouraged student critical thinking and discussion using variety of teaching techniques
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques
- Supervised students throughout day, both in classroom and outside during breaks.
Director of Culinary Program
LEAD Institute FL
05.2011 - 05.2013
- Supervised and managed 20-30 college students
- Created menus, shopping lists, and delegated cooking teams and assigned team leaders
- Created and established a Culinary Program requiring college students to shop, prep, cook, and clean 3 full course meals a day for 20-30 people
- Performed quality assurance for the Culinary Program making sure all standards and health codes were met
- Taught students about food safety and allergies as well as basic cooking skills.
Education
Bachelor of Science in Pastoral Counseling -
Lee University
12.2019
Skills
- Hiring and Training
- Administration and Reporting
- Verbal and Written Communication
- Goal Setting
- Project Planning
- Problem Resolution
- Teamwork and Collaboration
- Scheduling and Coordinating
- MS Office
- Time Management
- Customer Service
- Computer Skills
- Documentation and Reporting
- Recruitment
- Data Entry
- Legal Administrative Support
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
Languages
Spanish
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you don’t become the ocean you’ll be seasick every day.
Leonard Cohen
Timeline
Legal Assistant
Tucker Griffin Barnes
07.2023 - Current
Executive Assistant and Customer Service Manager
Naturalicious, Inc
01.2021 - 01.2023
Executive Assistant
LaAmistad
12.2019 - 02.2021
Assistant Director
LaAmistad
11.2018 - 11.2019
Bilingual Spanish Dual Immersion Paraprofessional
Sarah Smith Elementary School
07.2016 - 06.2018
Parent Liaison
LaAmistad
04.2016 - 11.2019
Customer Service Representative
GEICO
06.2014 - 04.2016
Teacher
Excel Christian Academy
08.2011 - 06.2014
Director of Culinary Program
LEAD Institute FL
05.2011 - 05.2013
Bachelor of Science in Pastoral Counseling -
Lee University
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