Sophia Rutlen
Northglenn,CO
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Support Legal Assistant
Whitcomb, Selinsky, PC
08.2022 - 10.2023
- Managed accounts and records of clients observing confidentiality, and extreme discretion.
- Produced opening briefs for clients appealing SSDI hearing decisions.
- Implemented a purchasing protocol to monitor spending.
- Managed system-wide operating system and software deployments using a Remote Monitoring and Management (RMM) system.
- Set up and maintained user accounts and client access.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Recovered critical information from data back ups to restore functionality.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Implemented internal quality standards to secure electronic records integrity.
- Linked computers to network and peripheral equipment.
- Led and assisted technical upgrade projects by working and coordinating with consultants and developers for integrations.
Owner Operator
Rutlen Family Daycare
12.2018 - 06.2021
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Managed day-to-day business operations.
Assistant Manager
Luciano’s Italian Restaurant
02.2016 - 11.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Print Production Artist
San Diego Natural History Museum
05.2014 - 10.2015
- Applied knowledge of printing standards to create high-quality images.
- Created digital and print layouts for diverse materials.
- Adjusted existing logos, characters and other assets for different uses.
- Generated marketing materials such as brochures, ads and commercials.
- Carefully prepared design layouts into prepress files for offset, web and digital printing.
- Interfaced with marketing director and lead designer to preserve branding standards.
Office Administrator
Coleman University
05.2008 - 06.2010
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic database and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Education
Associate of Science - Human Biology
Cuyamaca College
San Diego06.2018
Associate of Arts - Graphic Design
Coleman University
San Diego06.2010
Skills
- Microsoft Azure Active Directory
- Operating System Management
- Technical Support and Assistance
- Instruction and Training
- Microsoft Windows and Office
- Organizational Efficiency
- Project Management
- Office Management
- Legal Case Management
- Billing Support
Certification
- Certified IT Professional, Google - December 2022
- CNP - Certified Notary Public
Second Languages
Japanese
Limited Working
Timeline
IT Support Legal Assistant
Whitcomb, Selinsky, PC
08.2022 - 10.2023
Owner Operator
Rutlen Family Daycare
12.2018 - 06.2021
Assistant Manager
Luciano’s Italian Restaurant
02.2016 - 11.2018
Print Production Artist
San Diego Natural History Museum
05.2014 - 10.2015
Office Administrator
Coleman University
05.2008 - 06.2010
Associate of Science - Human Biology
Cuyamaca College
Associate of Arts - Graphic Design
Coleman University
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