Sophia Katrina Lacap
Waipahu,HI
Overview
5
5
years of professional experience
Work History
Housekeeping
One Ala Moana
1555 Kapiolani Blvd
08.2021 - Current
- Performed routine housekeeping functions.
- Reviewed housekeeping supply charts and inventories.
- Enhanced guest satisfaction by providing exceptional housekeeping and cabin services.
- Resolved complaints regarding housekeeping and room service.
- Oversaw discipline, safety and good housekeeping systems.
- Followed sanitation and good housekeeping practices.
Cashier
Burger King
'Ewa Beach, HI
06.2020 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Kitchen Crew Member
Jollibee
Waipahu, HI
08.2019 - 01.2021
- Demonstrated versatility by performing various roles within the kitchen crew as needed, fostering adaptability and flexibility among team members.
- Implemented effective time-management strategies while multitasking during busy shifts, enhancing productivity without sacrificing quality.
- Collaborated with team members to optimize workflows, leading to improved overall restaurant operations.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
High School Diploma -
James Campbell High School
Ewa Beach, HI05.2020
Skills
- Decision-making capabilities
- Customer Service
- Cleaning and organization
- Team Work
- Multitasking Strengths
- Time Management
Timeline
Housekeeping
One Ala Moana
08.2021 - Current
Cashier
Burger King
06.2020 - 07.2021
Kitchen Crew Member
Jollibee
08.2019 - 01.2021
High School Diploma -
James Campbell High School