Overview
Work History
Education
Skills
Timeline
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Sophia Katrina Lacap

Waipahu,HI

Overview

5
5
years of professional experience

Work History

Housekeeping

One Ala Moana
08.2021 - Current
  • Performed routine housekeeping functions.
  • Reviewed housekeeping supply charts and inventories.
  • Enhanced guest satisfaction by providing exceptional housekeeping and cabin services.
  • Resolved complaints regarding housekeeping and room service.
  • Oversaw discipline, safety and good housekeeping systems.
  • Followed sanitation and good housekeeping practices.

Cashier

Burger King
06.2020 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Kitchen Crew Member

Jollibee
08.2019 - 01.2021
  • Demonstrated versatility by performing various roles within the kitchen crew as needed, fostering adaptability and flexibility among team members.
  • Implemented effective time-management strategies while multitasking during busy shifts, enhancing productivity without sacrificing quality.
  • Collaborated with team members to optimize workflows, leading to improved overall restaurant operations.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Education

High School Diploma -

James Campbell High School
Ewa Beach, HI
05.2020

Skills

  • Decision-making capabilities
  • Customer Service
  • Cleaning and organization
  • Team Work
  • Multitasking Strengths
  • Time Management

Timeline

Housekeeping

One Ala Moana
08.2021 - Current

Cashier

Burger King
06.2020 - 07.2021

Kitchen Crew Member

Jollibee
08.2019 - 01.2021

High School Diploma -

James Campbell High School

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Sophia Katrina Lacap