Sophia Lynne Gardner
Bristol,United States
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Highly detail-oriented and professional Branch manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Desires to create Inclusion within teams managed and promote community involvement. Values generational differences and supports diversity.
Overview
40
40
years of professional experience
Work History
Regional Branch Manager
Wells Fargo & Company
09.2001 - 12.2023
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Boosted sales and customer loyalty through incentive programs.
- Examined customer loan applications for loan approvals and denials.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Engaged employees in business processes with positive motivational techniques.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Implemented service improvements to enhance sales cycle.
- Resolved various issues impacting sales management and business operations.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Generated financial and operational reports to assist management with business strategy.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assessed employee performance and developed improvement plans.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Launched new training program to boost employee skills and staff retention rate.
Community Relations Officer/Cohort
Wachovia/Wells Fargo
02.2012 - 04.2018
- Marketed offerings and services to community.
- Stayed within budget for marketing expenses.
- Evaluated and recommended organizations, individuals and events through formal brand litmus test focused on identifying strategies.
- Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders.
- Collaborated with internal and external stakeholders to identify key messages and create compelling content for press releases and other materials.
- Developed and executed quarterly rolling calendar of events.
- Facilitated press conferences and other outreach events to raise visibility of organization.
- Coordinated media interviews with organization staff, board members and volunteers.
- Worked with non profit organizations to better understand how to support them through grant monies, volunteerism and financial education.
- Worked as liaison between the bank and organization to build supporting relationships for financial needs.
- Worked with Military Banking to ensure that we were supporting the service members through respect and resources through the Service Member Civil Relief Act.
- Monitored media coverage and produced detailed reports to analyze impact of PR efforts.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Managed media relations for organizations to produce successful results.
- Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
Regional Account Executive
Estee Lauder
02.1984 - 08.2000
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
- Attended networking events to build relationships and identify sales opportunities.
- Designed and organized product packages for presentations and sold to clients.
- Liaised between parent company and independent distributors.
- Consulted with businesses to supply accurate product and service information.
- Set and achieved company defined sales goals.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
High School Diploma -
Homewood High School
Homewood, ALSkills
- Customer Service
- Team Building
- Friendly, Positive Attitude
- Verbal Communication
- Task Prioritization
- Self-Directed
- Networking
- Good Telephone Etiquette
- Flexible and Adaptable
- Multitasking
- Community Support
- Positive reinforcement of diversity so that all team members feel valued, safe and supported in their careers
- Employee Development
- Sales Professional
- Business Development Expertise
- Operational Reports
Timeline
Community Relations Officer/Cohort
Wachovia/Wells Fargo
02.2012 - 04.2018
Regional Branch Manager
Wells Fargo & Company
09.2001 - 12.2023
Regional Account Executive
Estee Lauder
02.1984 - 08.2000
High School Diploma -
Homewood High School
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