Sophia M. SORZANO
Miami,FL
Summary
Proactive and resourceful Administrative
Coordinator with very detail-oriented skills and management. Proven ability to handle multiple priorities in situations where it is necessary to make decisions quickly and effectively. Outstanding customer service, analytical & problem-solving skills!
Overview
4
4
years of professional experience
1
1
Certification
Work History
Executive Assistant
One Group, Inc
01.2022 - 06.2023
- Hiring Support, New hire paperwork, coding, and compliance
- Answered high volume of phone calls and email inquiries. Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence. Follow Payroll, Administrative Support for Management, and Advertising.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Patient Care Coordinator
Premium Healthcare
05.2022 - 12.2022
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Answered incoming calls, scheduled appointments and filled medical records. While working on the phone Conflict resolution, Teamwork, Insurance knowledge, as well as computer Etiquette.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Copy and Print Associate
Office Depot Inc
07.2021 - 04.2022
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Provided mounting and laminating support to preserve and protect documents and photos.
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Entered customer orders in POS register system and created invoices to collect accurate payment.
Mobile Manager
Metro By T-Mobile
01.2019 - 05.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Trained and mentored new personnel to properly fulfill various roles and task needed for the position being offered
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product while maintaining great customer satisfactions.
- Communicated effectively to sale Associates to make sure they understood important weekly promotions, sales, and offers that were always being changed.
Education
Associate - Marine EngineerManagement
The College of The Florida Keys
Key West, FLHigh School Diploma -
American High School
Miami, FL2020
Skills
- Executive Presentation Development
- Training Schedule Setup
- Schedule Management
- Administration Management
- Bilingual
- Microsoft Softwares
- Communications
- Interpersonal Communications
Certification
Miami Fl,
CONTACT
Administration
Medical Terminaligy
Bilingual
Microsoft Office
SKILLS
ADOBE Certified Professional
CERFICATIONS
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Premium Healthcare
05.2022 - 12.2022
Executive Assistant
One Group, Inc
01.2022 - 06.2023
Copy and Print Associate
Office Depot Inc
07.2021 - 04.2022
Mobile Manager
Metro By T-Mobile
01.2019 - 05.2021
Associate - Marine EngineerManagement
The College of The Florida Keys
High School Diploma -
American High School
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