Sophianna Ardinger
Milwaukee,WI
Summary
Compassionate and dedicated peer support provider with a strong background in customer service, problem solving, and community-building. Passionate about creating safe spaces through active listening, resource connection, and emotional support.
Overview
13
13
years of professional experience
Work History
Bookkeeper & Customer Service Agent
Metro Market
Milwaukee, WI
08.2024 - Current
- Assists customers in solving financial and service-related challenges with empathy and experience.
- De-escalates stressful situations by providing solutions to customers in distress.
- Maintaining accurate records and logs, ensuring confidentiality and professionalism.
Treasurer / Director
Harmonious Elements
San Mateo, CA
08.2013 - Current
- Helping lead a community-based nonprofit that fosters a safe, welcoming space for all attendees, including many LGBTQ+ individuals.
- Demonstrating excellent problem-solving skills and peer support in important, high-stress event settings.
- Manages communications and volunteer coordination, ensuring a supportive and inclusive environment for staff and attendees.
Head Cashier & Key Holder
Lowe's Home Improvement Warehouse
San Francisco, CA
05.2018 - 02.2019
- Supported customers in challenging situations with patience, problem-solving, and conflict resolution.
- Contributed to fostering supportive and communicative work environments.
- Assisted managers with diverse problems in the store, demonstrating quick thinking and adaptability.
Customer Service Associate
Best Buy
Emeryville, CA
11.2014 - 01.2017
- Provided professional support and solutions for customers in need.
- Developed strong communication skills from helping people navigate complex systems.
- Built rapport and engaged with customers from diverse backgrounds.
Bookkeeper & Technical Support
Tofu Yu
Berkeley, CA
05.2012 - 09.2014
- Assisted a diverse customer base with patience and professionalism.
- Provided direct communication and internal support for fellow staff, handling workplace concerns and problem resolution.
- Maintained confidential financial records, ensuring accuracy and discretion.
Education
BBA - International Business
Contra Costa College
San Pablo, CA01-2017
Skills
- Peer Support & Active Listening
- LGBTQ Community Advocacy
- De-Escalation
- Confidentiality and Informed Consent
- Strong Verbal and Written Communication
- Remote Work
- Team Collaboration
- Resource Navigation
- Information Gathering
- Technical Support
- Bookkeeping
- Multi-line Phone Systems
Timeline
Bookkeeper & Customer Service Agent
Metro Market
08.2024 - Current
Head Cashier & Key Holder
Lowe's Home Improvement Warehouse
05.2018 - 02.2019
Customer Service Associate
Best Buy
11.2014 - 01.2017
Treasurer / Director
Harmonious Elements
08.2013 - Current
Bookkeeper & Technical Support
Tofu Yu
05.2012 - 09.2014
BBA - International Business
Contra Costa College