Sophia Turnbough
Data Scientist | IT & Helpdesk
Birmingham,AL
Summary
Enthusiastic data science professional eager to contribute to team success through hard work, attention to detail and excellent collaboration skills. Clear understanding of Python & R utilization in data processing, modeling and analysis while expanding skills in software development. Motivated to learn, grow and excel in the dynamic data industry.
Skills
Python (Object Oriented, NumPy, Pandas, SciKit Learn)
R (tidyverse)
Machine Learning Concepts
Exploratory & Statistical Data Analysis
Data Visualization (Python, R, Excel, Tableau)
SQL
Excel & Access
HTML/CSS
ETL Pipelines
Database management & design
Git
Analytical & critical thinking skills
Process oriented
Project Management
Customer Service
Clerical Services
Zendesk & Streak CRM systems
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
IT Business Analyst Intern
Honeywell
Tempe, AZ
05.2020 - 07.2020
- Built out data and reporting infrastructure with team using Tableau and SQL to provide real-time insights into product management and business KPIs.
- Partnered with executive technology team to implement network security measures for assets using multi-factor authentication.
- Brainstormed automation processes for global asset management in ServiceNow using CMDB.
- Supported team needs with research and problem-solving abilities.
IT Intern
University of Arizona
Tucson, AZ
08.2019 - 05.2020
- Provided technical support & resolutions to faculty, professors and students in person, over phone, email, and desktop chat within 24 hours.
- Documented ticket resolutions, and drafted troubleshooting guides in SharePoint for tech team with images, descriptions, and strategies.
- Used SCCM to deploy Microsoft Windows images and software installs on end user devices.
- Delivered completed workstations and hardware to end users.
- Collaborated with professors to format and administer examinations using ExamSoft with completion averaging 2 days Independent | Trusting Connections Agency.
- Assisted computer users with technical issues remotely and at workstations.
Nanny
Independent
Birmingham, AL
12.2016 - Current
- Transported children to and from school and extracurricular activities in a safe and timely manner.
- Contributed to safe and stimulating environment while meeting physical, emotional, social and intellectual needs of children.
- Aided children in their education by doing things such as homework help, supervised reading, and skills practice.
- Assisted with light housekeeping duties as well as running errands.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Specialty Team Member
Whole Foods Market Inc
Birmingham, AL
11.2020 - 10.2021
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
Front Desk Receptionist
Woerner Landscape
Birmingham, AL
08.2020 - 11.2020
- Performed basic IT Helpdesk skills - helped store transition to Microsoft Dynamics POS system.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Greeted new customers and assisted regular customers with their needs.
- Kept records in CRM to maintain customer data.
- Processed billing and account payments with regular clients.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Light housekeeping.
Laboratory Assistant
UAB Medicine
Birmingham, AL
11.2018 - 05.2019
- Tracked collected specimens by initialing, dating and noting times of collection.
- Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries.
- Implemented lab procedures to prevent errors and protect staff.
- Interpreted and documented results of tests into active databases and communicated results to internal customers.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Logged patient information and recorded results into system.
Histology Assistant
Cunningham Pathology
Birmingham, AL
03.2018 - 07.2018
- Completed complex histological procedures to prepare slides for analysis.
- Readied specimens with use of embedded or infiltrated paraffin wax.
- Embedded tissue specimens into paraffin wax blocks or infiltrated tissue specimens with wax.
Server
First Watch
Birmingham, AL
06.2016 - 02.2018
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
Office Assistant
Southern Shirt Company/UA
Tuscaloosa, AL
08.2015 - 12.2016
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone, email or in-person to provide information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Bachelor of Science - Data Science & Engineering, Psychology
University of Arizona
Tucson, AZ 08.2019 - 08.2022
Timeline
Specialty Team Member
Whole Foods Market Inc
11.2020 - 10.2021
Front Desk Receptionist
Woerner Landscape
08.2020 - 11.2020
IT Business Analyst Intern
Honeywell
05.2020 - 07.2020
Bachelor of Science - Data Science & Engineering, Psychology
University of Arizona
08.2019 - 08.2022
IT Intern
University of Arizona
08.2019 - 05.2020
Nanny
Independent
12.2016 - Current
Laboratory Assistant
UAB Medicine
11.2018 - 05.2019
Histology Assistant
Cunningham Pathology
03.2018 - 07.2018
Server
First Watch
06.2016 - 02.2018
Office Assistant
Southern Shirt Company/UA
08.2015 - 12.2016