Sophia Y. Aronow
Newton,MA
Summary
Have had experience working in 4 hospitals and healthcare organizations. Worked in fast-paced environments completing administrative tasks to help improve patient care and documentation of medical unit events. Generating revenue for Mass General Brigham. Updating account information of thousands of patient accounts and interacting with the patient community on billing on a daily basis. Leveraging departmental tools to facilitate correct billing for all hospital accounts worked on.
Overview
7
7
years of professional experience
Work History
Collection Representative
Mass General Brigham
Remote
02.2022 - Current
- Support the Patient Billings Solutions department by contacting the MGB community to resolve payment issues, updating account information, providing regulatory information, and forwarding issues to other teams as needed.
- Take inbound customer service calls to resolve a wide array of issues.
- Enter client details into system for interdepartmental access and review. Following up on accounts as needed. Modify workflows according to changing institutional practices.
Unit Coordinator
Brigham & Women’s Hospital
Boston, MA
01.2021 - 02.2022
- Facilitated the transfer and census of patients on various BWH medical units. Led and directed staff to encourage quality customer service through positive interactions within facility and community.
- Used EPIC and other MGB-wide tools and took all incoming calls to medical units. Resolved unit operational problems and worked with social workers, medical professionals, and others to manage patient care and discharge from the hospital.
Vaccine Clinic Registrar, Hospital Ambassador
Bulfinch Staffing Services
Newton, Needham, MA
08.2020 - 06.2021
- Verified patient identifying information and lead screening attestation systems and PPE distribution. Serve as general hospital liaison.
- Used EPIC Registration to schedule and manage patient appointments at the TripAdvisor vaccine clinic and assist in operational tasks of the clinic.
GIS Help Desk Student Worker
Clark University
Worcester, MA
10.2018 - 07.2019
- Tutor students in spatial data software tools and assignments and answer any questions.
- Greeted incoming office visitors
- Completed secretarial duties such as organizing the office and assisting in preparing for events and conferences.
Professional Fundraising Agent
Integral Resources Inc
Worcester, MA
02.2016 - 04.2017
- Make outbound calls to donors of political and charitable organizations and take payments over the phone.
Post-graduate Summer Internships
Massachusetts Clean Energy Alliance, Ocean River Institute
Milford, MA
06.2020 - 08.2020
- Created and optimized records management strategies to coordinate and protect information for Second Generation Energy and the Ocean River Institute.
Pre-graduate Summer Internships
MassDEP, Clark Labs, UNITEY CDC
Worcester, MA
04.2017 - 10.2019
- Completed research, compiled data, updated spreadsheets and produced videos and posters for three summer internships related to spatial mapping software and research.
Education
Accelerated M.A.-Environmental Science And Policy - Environmental Policy
Clark University
Worcester, MA05.2019
Bachelor of Arts And Science - Geography
Clark University
Worcester, MA05.2018
Skills
- EPIC Hyperspace (PHS Central Billing, Registration, ADT Unit Coordinator, Cadence), Panviva Viewer (SupportPoint), Cisco Jabber, NEHEN Express
- Microsoft (Teams, Outlook, Word, Powerpoint, Excel, OneNote, OneDrive), Various Partners Applications
- Customer service and office management, payment collection, Telephone Etiquette, Multitasking and Organization
- Outreach, campaigning, fundraising, marketing tools, screening attestation
- IBM SPSS Statistics, Geographic Information Systems for satellite, open-source, vector, raster, tabular applications (ESRI, IDRISI, Earth Explorer, Earth Data, ERDAS Imagine, Google Earth, Tree Plotter, Rover Mobile Mapping)
Timeline
Collection Representative
Mass General Brigham
02.2022 - Current
Unit Coordinator
Brigham & Women’s Hospital
01.2021 - 02.2022
Vaccine Clinic Registrar, Hospital Ambassador
Bulfinch Staffing Services
08.2020 - 06.2021
Post-graduate Summer Internships
Massachusetts Clean Energy Alliance, Ocean River Institute
06.2020 - 08.2020
GIS Help Desk Student Worker
Clark University
10.2018 - 07.2019
Pre-graduate Summer Internships
MassDEP, Clark Labs, UNITEY CDC
04.2017 - 10.2019
Professional Fundraising Agent
Integral Resources Inc
02.2016 - 04.2017
Accelerated M.A.-Environmental Science And Policy - Environmental Policy
Clark University
Bachelor of Arts And Science - Geography
Clark University
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