Sophie Acuña
Dallas
Summary
Offering excellent communication and interpersonal skills, with strong desire to learn and grow in customer service. Brings ability to quickly understand and address customer needs, using basic problem-solving and technology skills. Ready to use and develop these skills in Customer Service Field Representative role.
Overview
6
6
years of professional experience
Work History
Junior High Youth Minister
All Saints Catholic Church
Dallas, TX
11.2023 - Current
- Developed engaging youth programs to foster spiritual growth and community involvement.
- Coordinated weekly services and events, ensuring smooth execution and participant satisfaction.
- Implemented outreach initiatives, increasing youth participation in church activities and services.
- Collaborated with church staff to align youth ministry goals with overall parish mission.
- Facilitated workshops on faith-based topics, encouraging open dialogue among participants.
- Evaluated program effectiveness through feedback, driving continuous improvement in offerings.
- Organized retreats and events that strengthened community bonds among youth members.
- Communicated with parents and guardians about church policy, events and youth participation.
Office Assistant
Coda Clean
Plano, TX
03.2024 - 11.2024
- Assisted with data entry and record-keeping, ensuring accuracy in all documentation.
- Developed filing systems to improve document retrieval and storage efficiency.
- Supported onboarding of new employees by preparing training materials and resources.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Front Desk Coordinator
Biofeedback, Education and Training Center
Plano, TX
01.2023 - 11.2023
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated appointments and maintained scheduling for staff and visitors.
- Assisted in resolving guest inquiries, enhancing overall customer satisfaction.
- Monitored lobby activities to ensure a welcoming environment for all guests.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
Summer Camp Staff Member
The Pines Catholic Camp
Big Sandy, TX
05.2021 - 08.2023
- Fostered a positive environment for campers by promoting inclusivity, respect, and enthusiasm in all interactions.
- Led groups of children safely through variety of camp activities.
- Enhanced camper experience by developing and implementing diverse, age-appropriate activities.
- Upheld high standards of cleanliness within cabins and shared spaces; educated campers on proper hygiene practices to prevent illness outbreaks during their stay at summer camp premises.
Crew Member
Starbucks
Richardson, TX
01.2022 - 01.2023
- Collaborated with team members to meet peak demand periods effectively, ensuring smooth operations.
- Learned operational procedures quickly, adapting to various roles within the crew as needed.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Server
The Backyard Murphy
Murphy, TX
01.2021 - 12.2021
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
- Handled cash transactions and processed payments accurately to streamline checkout process.
- Assisted in training new servers on menu items and service protocols for consistency.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Crew Member
Braums Ice Cream And Dairy
Murphy, TX
03.2020 - 01.2021
- Provided exceptional customer service in fast-paced environment, enhancing customer satisfaction.
- Operated cash register efficiently, ensuring accurate transactions and prompt service.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Handled inventory management tasks, restocking supplies to maintain optimal product availability.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
Plano East Senior High School
Plano, TXSkills
- Pastoral care
- Small group facilitation
- Administrative tasks
- Problem-solving
- Customer service
- Time management skills
Timeline
Office Assistant
Coda Clean
03.2024 - 11.2024
Junior High Youth Minister
All Saints Catholic Church
11.2023 - Current
Front Desk Coordinator
Biofeedback, Education and Training Center
01.2023 - 11.2023
Crew Member
Starbucks
01.2022 - 01.2023
Summer Camp Staff Member
The Pines Catholic Camp
05.2021 - 08.2023
Server
The Backyard Murphy
01.2021 - 12.2021
Crew Member
Braums Ice Cream And Dairy
03.2020 - 01.2021
High School Diploma -
Plano East Senior High School