Sophie Adams
Administrator
Chesapeake,VA
Summary
As an Intake Administrator at HD Energy Solutions, I process and manage complex energy contracts and projects for various clients and industries. I have over 15 years of experience in office administration and service desk analysis, and I have developed a strong set of skills and competencies that enable me to deliver high-quality results in a fast-paced and dynamic environment.
I have worked with different teams and stakeholders across construction, education, and energy sectors, providing efficient and effective support and solutions for their needs and challenges. I have handled a large volume of requests and incidents, and contributed to the improvement of the service delivery and customer satisfaction. I am passionate about learning new skills and technologies, and I am always eager to take on new challenges and opportunities. I am currently looking for work in the Chesapeake area, although I am also willing to relocate for the right position. I am excited to explore new possibilities and to make a positive impact in the community.
Overview
16
16
years of professional experience
5
5
Certification
Work History
Intake Administrator
Hd Energy Solutions
Chesapeake, VA
07.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Prepared or reviewed detailed design drawings, specifications or lists related to solar installations.
- Produced quotes, proposals and contracts as part of sales process.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Facilitated communication between involved parties to enable timely contract sign-off.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Managed time efficiently in order to complete all tasks within deadlines
- Developed and maintained courteous and effective working relationships.
Senior Service Desk Analyst
King's Service Centre
07.2015 - 01.2022
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Engaged in user support interactions via telephone, chat and email platforms.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Created user accounts and assigned permissions.
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Conducted interviews with participants to assess eligibility.
- Maintained computer and physical filing systems.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Defined clear targets and objectives and communicated to other team members.
- Resolved or escalated problem tickets to resolve user issues.
Office Manager
Balfour Beatty Plc
05.2014 - 07.2015
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Managed office operations while scheduling appointments for department managers.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Verified construction documentation to meet client requirements and vision.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Reception Supervisor
Classic Air Force
02.2013 - 10.2013
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Senior Receptionist
Barrowfield Hotel
Newquay, England
10.2010 - 02.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
Receptionist
Parkdean Holidays
Newquay, England
03.2008 - 09.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
Newquay Tretherras School
Newquay, Cornwall, United Kingdom07.2002
Skills
- Team Collaboration
- Problem-Solving
- Computer Skills
- Office Management
- Employee Supervision
- Greeting and Seating Clients
- Appointment Scheduling
- Database Administration
- Administrative Management
- Microsoft Office
Certification
- ITIL ® Foundation Certificate in IT Service Management
- ECDL
- BCS Level 1 Award in IT User Skills (ECDL Essentials) (ITQ) (QCF)
- BCS Level 2 Certificate in IT User Skills (ECDL Extra) (ITQ) (QCF)
- Level 1 Award in Computerized Bookkeeping (QCF)
- DSE Assessor Course
Timeline
Intake Administrator
Hd Energy Solutions
07.2023 - Current
Senior Service Desk Analyst
King's Service Centre
07.2015 - 01.2022
Office Manager
Balfour Beatty Plc
05.2014 - 07.2015
Reception Supervisor
Classic Air Force
02.2013 - 10.2013
Senior Receptionist
Barrowfield Hotel
10.2010 - 02.2013
Receptionist
Parkdean Holidays
03.2008 - 09.2010
High School Diploma -
Newquay Tretherras School
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