Sophie Allard
Wylie
Summary
Motivated Store Associate with thorough understanding of customer service, product merchandising, and inventory management. Strengths include effective communication skills, ability to handle multiple tasks simultaneously, and commitment to maintaining high levels of store cleanliness and organization. Notable contributions include enhancing customer satisfaction through proactive engagement and resolution of issues in previous roles. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
2
2
years of professional experience
Work History
Store Associate
Pet Paradise Resort
Plano
09.2022 - 02.2025
- Cleaned shelves, counters and tables to maintain organized store.
- Ensured the cleanliness and tidiness of the store.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Answered telephone to give callers store information and look up order details.
- Processed sales transactions accurately and efficiently at the cash register.
- Scheduled appointments
- Filed paperwork and sorted files everyday
- Organize day-to-day schedules for the facility, and make sure the dogs received everything that their owners paid for.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Emptied litter boxes, refilled with fresh littler and cleaned animal bedding
- Cleaned and maintained kennels, holding areas and play yards
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care
- provided personalized care for each pet based on breed-specific needs and owners instructions
- Reviewed pet records and past visits daily and imported updated data into the system
- Fed and watered animals in care, following special diets and regular medication administration schedules
- Observed signs of stress or discomfort in animals during their stays and took corrective action immediately
Sales Associate
Famous Footwear
Allen
08.2024 - 11.2024
- Handled returns and exchanges according to company policies.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Processed credit card transactions quickly and securely.
- Conducted product demonstrations to highlight features and benefits.
- Organized stockroom shelves according to size, color or style.
- Tracked sales performance metrics to identify trends in market place.
- Recommended, selected and located merchandise based on customer desires.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered incoming telephone calls to provide store, products and services information.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Organized store by returning merchandise to proper areas and restocked displays.
- Cleaned shelves, counters and tables to maintain organized store.
- Prepared merchandise for purchase or rental.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Recognized by management for providing exceptional customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Updated and maintained databases with current information.
Pet Bather
PetBar Boutique
Allen
05.2023 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Bathed pets using appropriate shampoo solutions depending on the animal's coat type and condition of skin.
- Utilized safe lifting techniques when transferring pets from cages into tubs or onto tables.
- Bathed and groomed pets using gentle techniques.
- Delivered excellent service to pet owners to drive repeat business.
- Monitored all animals during baths to ensure safety at all times.
- Encouraged owners to schedule regular visits for their pets in order to maintain optimal physical health.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Maintained the cleanliness of bathing areas by sanitizing tubs and floors after each bath.
- Performed nail trims on animals as requested by clients or veterinarians.
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
- Dried animals thoroughly after bathing using towels and blow dryers set at appropriate temperatures.
- Ensured proper handling of all equipment used in the bathing process including clippers, scissors, brushes, combs.
- Cleaned and brushed pets to remove dirt, debris, tangles, and mats from fur using combs, brushes, scissors, clippers and other grooming tools.
- Greeted customers upon arrival in a friendly manner and answered questions regarding services offered.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Choice Academy
Wylie, TX03-2022
Associate of Science - Human Biology
Collin College
WylieSkills
- Customer service
- Sales processing
- Cash handling
- Inventory management
- Visual merchandising
- Product knowledge
- Problem solving
- Team collaboration
- Communication skills
- Scheduling appointments
- Conflict resolution
- Attention to detail
- Time management
- Complaint handling
- Return and Exchange Handling
- Customer needs assessment
- Sales and promotions
- Active listening techniques
- Stock replenishment
- Sales techniques
- Store opening and closing
- Multitasking Abilities
- Effective communication
- Inventory and stocking
- Flexible hours
- Patience and empathy demonstration
- Cash register operation
- Store policies and procedures
- Register opening and closing
- Teamwork and collaboration
- Honest and dependable
- Professional demeanor
- E-commerce understanding
- Basic math skills application
- Seasonal promotion knowledge
- Adaptability and flexibility
- Basic mathematics
- Professionalism
- Cleaning and sanitizing
Languages
English
Native/ Bilingual
References
References available upon request.
Quote
"We can make ourselves miserable or we can make ourselves strong. The amount of effort is the same."
Pema Chödrön
Timeline
Sales Associate
Famous Footwear
08.2024 - 11.2024
Pet Bather
PetBar Boutique
05.2023 - 08.2023
Store Associate
Pet Paradise Resort
09.2022 - 02.2025
High School Diploma -
Choice Academy
Associate of Science - Human Biology
Collin College
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