Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Sophie Aucoin

Denver,CO

Summary

Operations leader with deep expertise in digital systems, automation, and multi-location management. Proven ability to streamline operations, create and implement Standard Operating Procedures (SOPs), and design scalable workflows that drive growth, efficiency, and elevated client experiences. Experienced in leading teams, managing cross-functional systems, and aligning digital strategy with in-person execution. Recognized for blending creativity and technical expertise with strong people management, building sustainable operational structures in fast-paced, growth-oriented environments.

Overview

6
6
years of professional experience

Work History

Director of Operations

Reset Mind & Body
Denver, CO
10.2024 - 09.2025
  • Oversaw all Colorado studio operations while contributing to cross-regional operations in Arizona, ensuring strict alignment with company-wide brand standards ('RESET Way') across 9 locations.
  • Directed and owned digital infrastructure (Go High Level, MindBody, MBSync) - optimizing lead flows, guest pass systems, and automations across corporate and franchise studios.
  • Served as the primary point of contact for franchise support, leading campaign rollouts, SOP adoption, digital troubleshooting, and operational alignment for all partner studios.
  • Created, executed, and tracked all company-wide and regional promotions end-to-end: built landing pages, automations, and SOPs, trained staff on execution, and analyzed campaign results. These promotions generated $80K+ in additional annual revenue and consistently exceeded sales targets.
  • Owned KPI reporting across all studios, developing dashboards and metrics to track sales performance, lead flow, and operational compliance; trained managers on interpreting and acting on these metrics.
  • Developed and implemented sales strategies and training for managers and staff, enhancing first-visit conversions, retention workflows, and membership growth.
  • Created and rolled out SOPs, training decks, and video resources for all digital systems and operational processes, ensuring consistent adoption and accountability across all studios.
  • Conducted monthly Brand Standard Audits on cleanliness, client flow, staff engagement, and digital execution - directly tied to manager performance bonuses.
  • Acted as technical support lead, resolving CRM issues, sync errors, campaign gaps, and digital troubleshooting across regions.
  • Partnered with leadership to roll out new systems and initiatives, ensuring smooth adoption and compliance at all levels.
  • Headed regional events and community activations in Colorado, integrating digital systems and in-studio execution to maximize member engagement.
  • Key Impact: Elevated operational excellence across multiple studios, built scalable digital workflows, empowered managers with training and accountability, and drove consistent client experience while fueling company revenue growth.

Managing Partner

Reset Mind & Body
Denver, CO
10.2023 - 10.2024
  • Launched and managed Reset's most successful location in Belmar (Lakewood), driving sales to a $40K average unit volume (AUV).
  • Opened Reset's second Colorado studio in LoHi, onboarding 200 recurring members within the first month and establishing a strong member base from launch.
  • Oversaw digital promotions across all Reset locations, building campaigns that supported membership growth and client engagement.
  • Assisted the Leads Team with SOP creation and sales strategy, improving lead management and conversion systems across the company.
  • Directed all Colorado partnerships and collaborations, expanding community reach and establishing brand presence through local activations.
  • Oversaw studio performance, staff hiring, and training to maintain high brand standards and member experience.
  • Personally managed First Visit client experiences, ensuring hospitality-first impressions and consistent conversion outcomes.
  • Coordinated quarterly member appreciation events, weekly reporting to HQ, and all studio communications (email, text, IG).
  • Fostered a community-first culture, strengthening relationships with members and building a loyal client base.

Regional Operations Manager

Creative Density
Denver, CO
03.2020 - 02.2023
  • Managed operations across five coworking locations, including staff leadership, office sales, and member experience.
  • Drove revenue through office tours, sales strategies, and relationship building with prospective tenants.
  • Oversaw marketing initiatives including website design, digital campaigns, and promotional events.
  • Organized and executed community events to foster connections and improve retention.
  • Handled property maintenance, vendor management, and day-to-day operational needs.

Education

Public Health -

Front Range Community College
Westminster, CO
08-2017

Public Health -

University of Colorado Boulder
Boulder, CO
08-2015

Skills

  • Operations Leadership
  • Franchise Support
  • Cross-Regional Management
  • Digital Systems
  • KPI Reporting
  • Performance Analytics
  • Automation
  • Workflow Optimization
  • SOP Creation
  • Training
  • Implementation
  • Sales Campaigns
  • Event Execution
  • Promotions Strategy
  • Staff Training
  • Coaching
  • Performance Auditing
  • Community Building
  • Client Experience Excellence
  • Website Management
  • Marketing

Hobbies and Interests

  • Health & wellness
  • Personal development
  • Striving to be the best version of myself daily
  • Passionate about human connection and creating environments that support growth and well-being

Timeline

Director of Operations

Reset Mind & Body
10.2024 - 09.2025

Managing Partner

Reset Mind & Body
10.2023 - 10.2024

Regional Operations Manager

Creative Density
03.2020 - 02.2023

Public Health -

Front Range Community College

Public Health -

University of Colorado Boulder

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