Summary
Overview
Work History
Education
Skills
Timeline
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Sophie Belz

O'Fallon,MO

Summary

Dynamic and adaptable professional with a proven track record at Drakes Come Play, excelling in multitasking and effective communication. Recognized for enhancing customer satisfaction through expert menu knowledge and efficient order management. Committed to maintaining high cleanliness standards and ensuring order accuracy, fostering loyalty and repeat business.

Overview

2
2
years of professional experience

Work History

To-Go Server

Drakes Come Play
02.2025 - 08.2025
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.

Cashier

Menchies Yogurt
05.2023 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

High School Diploma -

St. Dominic Highschool
31 St Dominic Dr, O'Fallon, MO 63366

Skills

  • Strong multitasking
  • Quick learner
  • Sense of urgency
  • Adaptable mindset
  • Memory retention
  • Order accuracy
  • Allergy awareness
  • Food preparation
  • Cleanliness standards
  • Efficient packaging
  • Flexibility
  • Goal oriented

Timeline

To-Go Server

Drakes Come Play
02.2025 - 08.2025

Cashier

Menchies Yogurt
05.2023 - 07.2024

High School Diploma -

St. Dominic Highschool

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