Sophie Burgess-Dunn
Canterbury,NH
Summary
Hard-working and passionate team-player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Looking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem solving skills.
Overview
3
3
years of professional experience
Work History
Registered Behavioral Technician
ABA Centers Of America
09.2023 - 11.2023
- Support individuals with autism in the home, clinic, and community
- Provide customer service to the families whose members are receiving services
- Effectively teach and implement daily living and social skills around evidence-based treatments developed by a Board Certified Behavioral Analyst (BCBA)
- Collect, organize, and summarize data in Catalyst during each session in an unbiased manner
Assistant General Manager
The Lodges At West Edge
07.2022 - 04.2023
- Manage all customer sales interactions personally and through directing Experience Team Members within company standards in a timely manner
- Oversee resident accounts and billing, regular auditing, and coordinate accounts receivables
- Comply with late fees, Non-Sufficient Funds (NSF) fees and collection policies
- Ensure appropriate roommate placement requests against current property availability
- Plan monthly resident events to appeal to extensive resident interests
- Assist with hiring, retaining, and training team members; ensure onsite staff are trained and complaint about Fair Housing, safety, and company policies
- Manage property onsite schedule, including after-hours on-call shifts
- Deliver legal and resident notices and file evictions compliant with current policies and local ordinances
Experience Team Member
The Lodges At West Edge
03.2021 - 07.2022
- Provided top-tier customer support by connecting with prospects, residents, and guarantors with the ability to adapt to the fast-paced student housing environment
- Handled daily clerical tasks, which included answering phones, filing and auditing resident profiles, social media postings, and formatting emails and spreadsheets
- Advised on the marketing calendar for best practices with marketing content, resident events, and resident retention
- Toured prospects with an extensive knowledge of the property to educate and address their concerns to aid them through the leasing process
- Took charge of helping to train and guide new Experience Team Members
- Collaborated with the current Assistant General Manager to maintain the social media accounts with relevant pictures, presets, and content
- Exceeded NOI for 2021 and 2022
- Assisted in pre-leasing the property to 100% for 2021 and 2022
Education
Bachelor of Arts - Psychology
University of New Hampshire
Durham, NH05.2022
Skills
- Microsoft Office
- Video communication (Zoom, Teams)
- Data entry
- Customer service
- Organized and detail-oriented
- Interpersonal skills
Timeline
Registered Behavioral Technician
ABA Centers Of America
09.2023 - 11.2023
Assistant General Manager
The Lodges At West Edge
07.2022 - 04.2023
Experience Team Member
The Lodges At West Edge
03.2021 - 07.2022
Bachelor of Arts - Psychology
University of New Hampshire
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