Summary
Overview
Work History
Education
Skills
Timeline
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Sophie Burke

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Patron Services Assistant

Texas Shakespeare Festival
05.2023 - 08.2023
  • Worked in Ticket Office selling tickets to performances as well as aiding in ticket adjustments.
  • Worked in Stratford Room Gift Shop as a cashier and was responsible for the upkeep of merchandise displays and pricing.
  • Set up lobby display, green room, and Stratford Room.
  • Established rapport with customers by providing friendly and attentive service.
  • Provided attentive service and proactively assessed guest needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
  • Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.

Box Office Staff

Henderson State University Theatre And Dance
08.2021 - 05.2023
  • Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
  • Assisted customers in choosing seats, guiding and recommending options via seating map.
  • Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
  • Created and maintained reports of sold tickets and payments received.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Trained other employees in online ticketing software.
  • Managed the HSU Theatre and Dance social media pages.
  • Created and maintained reports of sold tickets and payments received

Patron Services Intern

Texas Shakespeare Festival
05.2022 - 08.2022
  • Worked in the Ticket Office selling tickets to performances as well as aiding in ticket adjustments.
  • Established rapport with customers by providing friendly and attentive service.
  • Provided attentive service and proactively assessed guest needs.
  • Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
  • Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
  • Monitored food and beverage supplies, assisting with restocking when needed.

Education

BA - Theatre Arts

Henderson State University
Arkadelphia, AR
05.2023

High School Diploma -

Dequeen High School
De Queen, AR
05.2019

Skills

  • Proficient in Microsoft Word and Excel
  • Proficient in Adobe Photoshop and Premiere Pro
  • Experience in Social Media Management (Instagram, Twitter, FaceBook, Tik Tok)
  • Public Speaking
  • Spelling
  • Journalistic Writing (including Press Releases)
  • Flexibility
  • Graphic Design
  • Communication (Written and Spoken),
  • Customer Service

Timeline

Patron Services Assistant

Texas Shakespeare Festival
05.2023 - 08.2023

Patron Services Intern

Texas Shakespeare Festival
05.2022 - 08.2022

Box Office Staff

Henderson State University Theatre And Dance
08.2021 - 05.2023

BA - Theatre Arts

Henderson State University

High School Diploma -

Dequeen High School

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Sophie Burke