Sophie Camphort
Palm Coast,FL
Summary
Determined professional with aspirations of seeking entry into the client service career path. Aligning my previous experience with employee and customer service, needs and relations. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
7
7
years of professional experience
Work History
Patient Care Tech | HUC
03.2023 - Current
- Documents vital signs, intake and outputs and patient activity
- Demonstrates competency in the application and care of a patient in restraints
- Notifies RN of problem IV’s, discontinues peripheral IV sites
- Obtains blood glucose readings, vital signs, administers soap and water enemas and am/pm care as delegated by RN
- Responsible for documenting Intake and Output
- Completes treatments, procedures and documentation as directed by licensed nurse
- Reports any changes in patient condition or abnormal findings immediately to the appropriate personnel
- Monitors all cardiac rhythms on assigned unit
- Recognizes abnormal rhythms/arrhythmia and takes appropriate action
- Assures accurate location of patients within the computer system
- Answers all call lights for patients as well as incoming phone calls
- Places phone calls to other departments and physician offices
- Performs all other tasks as assigned
- Acts as a communication liaison for the patient, family, and interdisciplinary health care team
- Performs as a team member in administering safe and effective patient care
- Protects the rights of all patients; maintains confidentiality of all patient-related information
- Demonstrates competency in all procedures and duties within scope of practice
- Completes annual basic arrhythmia interpretation and utilization of monitoring equipment
- Accepts reassignment in a professional and cooperative manner
- Exhibits SHARE values and skills in all interpersonal contacts.
Orthopedic Surgery Scheduler (Advent Health)
08.2022 - 03.2023
- Gathers patients’ documents
- Finds out the insurance the patient has to indicate whether the patient needs a referral before processing
- Goes into patient room with a schedule book along with procedures
- Verifies patients Name and DOB and witnesses consents
- Reads off procedure to patient and makes sure they understand what they are about to sign
- Makes post-op appointments as well as Pre op appointment If it’s a joint replacement
- Gives patients procedure dates and time along with directions to surgery center
- Goes over patients' medication and medications that are risks to surgery
- Uses epic 90% of the time
- Enters case into epic
- Uses ICD-10 Codes and cpt codes
- Submits Authorization request and calls insurances for Prior Auth request
- Sends out medical Clearances to different Doctors
- Makes weekly phone calls to patients as surgery approaches
- Keeps files organized.
Patient Care Tech
07.2021 - 08.2022
- Documents vital signs, intake and outputs and patient activity
- Demonstrates competency in the application and care of a patient in restraints
- Notifies RN of problem IV’s, discontinues peripheral IV sites
- Obtains blood glucose readings, vital signs, administers soap and water enemas and am/pm care as delegated by RN
- Responsible for documenting Intake and Output
- Completes treatments, procedures and documentation as directed by licensed nurse
- Reports any changes in patient condition or abnormal findings immediately to the appropriate personnel
- Monitors all cardiac rhythms on assigned unit
- Recognizes abnormal rhythms/arrhythmia and takes appropriate action
- Assures accurate location of patients within the computer system
- Answers all call lights for patients as well as incoming phone calls
- Places phone calls to other departments and physician offices
- Performs all other tasks as assigned
- Acts as a communication liaison for the patient, family, and interdisciplinary health care team
- Performs as a team member in administering safe and effective patient care
- Protects the rights of all patients; maintains confidentiality of all patient-related information
- Demonstrates competency in all procedures and duties within scope of practice
- Completes annual basic arrhythmia interpretation and utilization of monitoring equipment
- Accepts reassignment in a professional and cooperative manner
- Exhibits SHARE values and skills in all interpersonal contacts.
Optum RX Customer Service Representative TTEC
08.2020 - 07.2021
- Looks up formulary tools to price match meds
- Mails off prescriptions
- Requests meds from Dr
- - Refills Patients meds - Adds insurance - Changes/updates address and phone numbers
- Professionally handles a high volume of incoming calls
- Thoroughly and efficiently gathers customer information, assesses, and fulfills customer needs and educates customers where applicable regarding products and services
- Ability to utilize and navigate multiple systems simultaneously
- Is dependable and meets all attendance requirements
- Resolves customer issues via one call resolution guidelines and/or escalated process
- Meets or exceeds company and client performance metrics
- Maintains a balance between company policy and client benefit in decision making
- Continuously evaluates and identifies opportunities to drive process improvements that positively impact our client and its customers
- Is responsible for call disposition or compiling and documenting customer information as required
- Ability to accept and embrace changes within the current business environment.
Clerk Cashier/Fulfillment/Merchandiser Lowes
11.2017 - 02.2020
- Solves billing problems and handles customer inquiries
- Meets and greets customers with a positive and a housewarming smile
- Makes sure Customers online order is the correct order
- Sets up delivery dates for customers
- Answers calls and places orders over the phone
- Makes sure customers have everything they need before leaving the store
- Cleans up department and keeps area organized
- Remodels store
- Looks at planograms and changes shelves based off what is displayed on planogram
- Merchandises products and restocks shelves
- Changes prices on products.
Education
Daytona State College
09.2024
High School Diploma -
Palm Coast FL Flagler Palm Coast High School
01.2015
Skills
- Patient Care
- Adaptive to ever-changing independent and collaborative work environments
- Excellent interpersonal skills
- Client engagement and service
- Strong adaptive ability to perform in a demanding and fast-paced environment
- Time management (detailed and organized)
- Knowledgeable with social media and social media analytics
- Appointment Scheduling
- Patient Safety
- New Hire Training
Activities
- BLS/First Aid/AED Certificate
- Language- Haitian Creole
Languages
English
Full Professional
Creole Haitian
Professional
References
References available upon request.
Timeline
Patient Care Tech | HUC
03.2023 - Current
Orthopedic Surgery Scheduler (Advent Health)
08.2022 - 03.2023
Patient Care Tech
07.2021 - 08.2022
Optum RX Customer Service Representative TTEC
08.2020 - 07.2021
Clerk Cashier/Fulfillment/Merchandiser Lowes
11.2017 - 02.2020
Daytona State College
High School Diploma -
Palm Coast FL Flagler Palm Coast High School